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kborally
July 30, 2022
Question

payment

  • July 30, 2022
  • 1 reply
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I am a new company, and a customer wanted to pay by credit card. He split up the payments between two cards. On the invoice, it shows that the money was deducted from the bill, but only one credit card was processed. The other one is not showing up under the transaction list or deposits. I called yesterday, and they sometimes said with a new company it does this, but I wonder why one would have been deposited and the other not. The customer wants is going out of town and wants this resolved. I am not sure if I should rerun it or if it will show up. 

1 reply

A
AileneA
July 30, 2022

Experiencing a delayed deposit is tough to deal with, kborally.  

 

  • Credit card transactions typically take 48 hours to settle. But sometimes, credit card payments may take up to 72 hours to process.  These are the possible reasons.

 

  • Authorization. The first stage of payment processing verifies all parties involved in the process. The stage ends when the issuing bank sends an approval or denial notification to all parties involved.
  • Settlement and Funding. The merchants sends a batch of approved payments to the payment processor. The data is further sent to the issuing bank which transfers the money to the merchant bank. The merchant account is credited with the processed credit card payment in up to 72 hours.

 

However, If the funds haven’t been transferred to your bank account within the designated period, I suggest contacting our Merchant Services team. One of them can review your account and investigate why you're getting some delays in receiving deposits. 

 

Feel free to read these articles for more information: 

 

 

Should you need anything else or If you have additional questions about payment deposits, please keep me posted. I'm here to help however I can. Have a great day!

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