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August 27, 2023
Question

Payment of $719 reversed with no explanation. Was referred to Green Dot Bank which is less than helpful. Been nearly 3 weeks and still missing money. Please help.

  • August 27, 2023
  • 1 reply
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Green dot says payment “declined” by our QuickBooks checking account debit card for unknown error. Green dot said a week ago they would escalate but a call back today show they did not. Where is my payment?

1 reply

MariaSoledadG
August 28, 2023

I can see the urgency of solving your payment issue, Jaxwash.

 

With concerns like this, there's a need to pull up your account to ensure we'll be able to check your payment history and other transactions if this odd behavior is still happening only in your account or other account as well.

 

You can reach out to our Payment Support Team so they can look into this further. Aside from the tools they have, they are well-trained in how they can handle this certain problem and we'll be able to answer your questions as to why payments are reversed.

 

Furthermore, you can browse these helpful articles in case you have a few questions about QuickBooks Payments. I've added these articles for more details: QuickBooks Payments Help Article.

 

Feel free to let me know if you have any other concerns with your payments. I'm always right here if you need further assistance.