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mylawncare1
May 18, 2020
Question

Payment was made through QB and is not showing up in my bank account?

  • May 18, 2020
  • 3 replies
  • 0 views
Original commenter did not share additional details

    3 replies

    MarsStephanieL
    MarsStephanieL
    May 18, 2020

    Hi there, @mylawncare1.

     

    Since you're using QuickBooks Online (QBO) Payments, the processing of the deposit depends on the payment method. Bank transfer payments take 2-7 banking days. Some banks may take longer to process the transaction. For credit card payments, it will take up to 1-2 banking days.

     

    To check the transactions in the Merchant Service Center, here's how:

     

    1. Go to Settings ⚙ and then Account and Settings.
    2. Select the Payments tab and then select Manage Account.  The Merchant Service Center opens. Note: Another way to check your transactions is to go directly to Intuit Merchant Services.
    3. Go to Activity Reports, then Transactions. (I added a screenshot for your reference below.)

     

     

    Also, you can check out this article to know more about the deposit type you have for the payments in QBO: Find out when QuickBooks Payments deposits customer payments.

     

    Count me in if you need anything else. I'll be here to help you. Have a nice day and keep safe!

      F
      frodriguez7922
      July 9, 2020

      Hi, I am recently trying Quickbooks Payments and they have witheld my e-check deposit. I am new so I understand a week hold, because I read that; but when I spoke with customer support today they said that I would have to contact the person who sent it and have him dispute it or put a stop payment on it or else it would sit there for up too 250 days. How embarrasing, to call my client and have him put a stop payment because quickbooks will not release it. This was after I showed complete documentation validating the charge. They said the reason they will not deposit it is because funds in the account are too low. So, Im going to get penalized for barely starting out, why didnt say anything about things like this happening when I signed up. All I read was 7-10 days for new accounts. Can you please help, Its going to be super embarrasing having to go to my client and tell him to put a stop payment on it.

      C
      Catherine_B
      July 9, 2020

      I do appreciate you getting in touch with our customer support to get things sorted out, frodriguez7922.

       

      There can be an error on your client's bank that we're unable to check. That's why we'd recommend reaching out to them so they can stop the payment and process it again. 

       

      Also, deposit speeds depend on the product you're using and the type of payment. Credit card processing and bank transfers can also have different deposit speeds. Here's how to find out how long it takes to get payments you process in QuickBooks Online:

      1. Go to Gear icon ⚙ and select Account and Settings.
      2. Select the Payments tab.
      3. Review the Deposit Speed section.

      If you have other questions about processing payments, you can refer to these articles:

      Please don't hesitate to post again if there's anything else that you need help with. I'll surely help you with it. Take care always!

      S
      saminlandarchitects
      December 4, 2023

      QB should not show the balance paid by the customer until we actually receive the payment and it is in our account.  That is what really matters.  I don't want to have to remember to check back 2-7 days later to make sure the payment actually went through.  Is it possible for QBs to show that the payment is provisional on the customer side instead of misleading that it has actually been paid, when it officially has not been paid? 

       

      This would make my job easier and less worrisome and would be a nice feature.  Thanks for listening.

        E
        Ethel_A12
        December 4, 2023

        Hello there, Sam.

         

        I am aware of the advantages for businesses like yours for the invoice to not show as paid when the deposit doesn't show yet. I want QuickBooks Online (QBO) to have this feature as much as you do.

         

        But QBO is still unable to show that way. However, I strongly urge you to share your thoughts with our software engineers. They carefully examine customer feedback, especially when determining how to improve QuickBooks.

         

        Here's how:

         

        1. Sign in to your QuickBooks Online account.
        2. Go to the Gear icon and select Feedback.
        3. Type in your suggestion and click Next.

         

        You may also want to read articles that you can refer in recording invoice payments in QBO: Record invoice payments in QuickBooks Online.

         

        Let me know if you require further assistance about bank deposit. I'm here to help anytime. Have a good one.

          R
          RM56
          December 20, 2023

          In my case the payment is received and shown in merchant service transaction but not in review transactions..
          I need the amount for matching invoices and the amount is missing in bank statement too..
          i need help 

          C
          CamelleT
          December 20, 2023

          Let's figure out why these payments didn't show in the review section, RM56.

           

          Upon receiving the transaction, you can check its status. If successful, the deposit will show as Funded. If on hold, it will show as Withheld. Here's how to check:

           

          1. Sign in to the Merchant Service Center.
          2. From the homepage, select Activities & Reports and then Deposits.
          3. Select the date range in the Dates field.
          4. Select Search.

           

          When the status is Funded, note that the first payment usually takes five business days. If on hold, check your email for instructions on how to fix this. 

           

          If the issue persists, I suggest contacting our Payments Support. 

           

          Moreover, I'll share this article to help you when a payment is on hold: Why are my funds on hold?

           

          Comment below if you have further questions about missing transactions in your merchant account, and I'll get back to you.

          S
          saminlandarchitects
          December 20, 2023

          I think it had something to do with the payment being put in limbo.  QB had clumped 3 payments together from different jobs and I had to cancel one of the three to attribute payment to a different job (customer made an error in payment).  So it put the other 2 payments in some sort of limbo I guess.  Turns out, I had to manually go to 'bank deposits' and scroll down to an area that I was not aware of.  Once I scrolled down, it revealed some payments in limbo and I had to manually press some buttons to tell the software to deposit the funds.  That option was totally hidden.  I have found I have missed a few things and options of hidden things due to not scrolling up or down completely.  It was very untypical that it did not automatically deposit the funds and update the register as that is what it commonly does if someone makes an ACH payment..  WEIRD, but it worked.

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