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JenCorse
May 16, 2021
Question

PayPal Connect only syncing every 8 to 9 hours

  • May 16, 2021
  • 1 reply
  • 0 views

I am using the PayPal Connect for my PayPal transactions. When I go to my Transactions > Banking I notice that the transactions are not updated for 8 to 9 hours.  I hit the update button, which does nothing.  Per what I read the PayPal Connect transactions are updated every 15-20 minutes and should be in the Banking section after 2 hours.  I removed and re-added my PayPal account and it didn't do anything.  Does anyone else use PayPal Connect and notice that it doesn't update quickly?

1 reply

C
ChristieAnn 11
May 16, 2021

Hi there, JenCorse.

 

Thank you for coming back to the QuickBooks Community. I appreciate you performing the troubleshooting steps to fix your issue with PayPal transactions. I'll share information on how PayPal entries work in QuickBooks.

 

The downloaded data in QuickBooks Online depends on what PayPal shares with us and how they're posted online. Meanwhile, we recently received a report about being unable to update transactions using PayPal. Our Product engineers are now working to fix this as soon as possible.

 

For now, I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. 

 

Here's how to contact them:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Choose the Assistant section.
  4. Type your concern in the Type something field.
  5. Click Talk to a human.
  6. Click I still need a human.
  7. Click the Get help from a human.
  8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

 

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

Please refer to this article to view different banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.

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