Skip to main content
Promised Land Living
Promised Land Living
January 1, 2024
Question

PayPal fees are deducted twice when adding a down loaded transaction.

  • January 1, 2024
  • 1 reply
  • 0 views
example, previously a $10 paypal payment received results in split transaction with $9.31 net and $.69 fee, total $10.  Now, when adding the transaction, the posted transaction looks like a $8.62 net with $0.69 fee, total $9.31. QB is subtracting the $0.69 paypal fee twice. This is new behavior, it never did this before. It is clearly a QB bug that appeared some time in mid December. Please advise.

1 reply

A
AileneA
January 1, 2024

Hello, Promised Land Living. 

 

Thank you for contacting the Community. Based on the issue you've described, you are experiencing a problem with a transaction in QuickBooks that subtracts the PayPal fee twice. This can be frustrating, but some steps can be taken to resolve it. I recommend you reach out to the QuickBooks support team for assistance. They have the expertise to investigate the problem and help you identify the root cause. They can guide you on how to fix it and prevent it from happening in the future.

 

  1. Log in to your QuickBooks Online account.
  2. Select the Help (?) menu.
  3. Type "Talk to a human" in the field in the Assistant window.
  4. Enter your concern and then go to the Contact option.
  5. Choose a way to connect with us:
    • Start a chat with a support expert
    • Get a callback from the next available expert

 

To make sure you get prioritized on your concern. Please check out our support hours and contact us conveniently: Support hours and types.


To learn more about PayPal, you can refer to these articles: 

 

 

Please let me know if you have any other follow-up questions about your PayPal transactions in QBO. I'm more than happy to help. Have a good one!

Promised Land Living
Promised Land LivingAuthor
January 2, 2024

Thank you for that suggestion. I contacted support prior to posting about this in the community. During screen share the agent could see what was happening, agreed it did not make sense, but did not open a bug report. Instead, she suggested I wait 24 hours and see if anything changed. I thought this was lame but went along. To this day the behavior has not changed.

 

There is a workaround. Clicking "Details" instead of "Add" button brings up the split transaction with correct amounts where I can fill in payer name and date (because QB does not remember those from the previous screen...) and save it. The end result is correct transaction in the bank register, but this is a workaround.

 

The Add button no longer fills in the correct numbers in the split transaction for PayPal. As described in the example my first post, using the Add button subtracts the PayPal fee twice. 

 

This randomly started happening in December. This is new behavior and it is wrong. For every other account (and previously for PayPal) clicking "Add" added the transaction to the bank register with correct numbers. 

 

How do I report this bug?

S
Shania_C
January 2, 2024

Hi there, @Promised Land Living.

 

Allow me to help you with your concern about PayPal fees.

 

As previously mentioned, we are currently investigating the issue of 

Split PayPal Transactions are not categorized the way they were added to the register in for review screen (class, amounts, categories, and line totals) in QuickBooks Online (INV-95009). Please be assured that our engineers are diligently working to fix this issue. If you haven't already contacted our phone support, I suggest doing so. This will allow them to add you to the index of affected users and notify you via email once the issue is resolved. You can follow the steps given by the colleague above. 

 

Moreover, as a workaround, you can manually edit the class and categories in the register tab to be able to work efficiently. 

 

We've collated articles that will guide you when reconciling your transactions:

 

 

Feel free to comment below with any questions or concerns you have in mind about PayPal fees being deducted twice when adding a downloaded transaction. We are here to help. Keep safe!

Terms & ConditionsAccessibility statement