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turboboostleakte
October 18, 2020
Question

Paypal transactions not showing

  • October 18, 2020
  • 3 replies
  • 0 views
first issue, paypal transactions dont show more than 50 transactions and no option to page 2 or 3... second issue, after categorizing paypal transactions i cannot review more than 50 transactions. The filter to review specific dates does not work as well. (this has not worked in the past either, id have to page over to find.) Now with the update, i cannot even page over. VERY FRUSTRATING. Only happens with the paypal account. Ive submitted a complaint year or two ago. Still same issue.

    3 replies

    Rubielyn_J
    Rubielyn_J
    October 18, 2020

    I'd be glad to help show your PayPal transactions in QuickBooks Online, @turboboostleakte.

     

    Transactions that will show in the For Review tab depend on what the bank will share. If there are data that are in your bank statement but not in the Banking page, we can update your bank. 

     

    Here's how: 

    1. Sign in to your QuickBooks Online account.
    2. Go to the Banking menu and choose the Banking tab.
    3. Select your Paypal account and click Update. 
    4. If asked, enter your Multi-Factor Authentication (MFA) credentials and then choose Continue update.

    For your second concern, when you categorized your transactions, there are a maximum of 50 data that will only show in the first page. You'll need to click the next arrow to review other transactions. 

     

    If the next button doens't work, I suggest to use a private browser. This stops the cache from saving your data, and it's a good initial step to check browser issues. If it's working fine, you'll want to go back to your regular browser and clear its cache. If it's the same thing, try other browsers.

     

    I've also added these great resources you can use on how to manage your bank accounts and transactions in QuickBooks Online: 

    Keep me posted in the comments if you have any other queries. I'll be happy to help. 

    T
    turboboostleakteAuthor
    October 19, 2020

    Thanks for the reply.   

    Im not sure if i was clear with my question and i had hoped you assumed that i know to update my accounts accounts since i mentioned ive had issues and been using qb online for a couple years now.  

    The first issue im having with paypal not showing the additional transactions on additional pages is a glitch in the software.  Ive tried using another browser and same issue.   

    To be more clear, when i update my paypal account, and ill have 120 transactions but the page only lets me view 50 of them, with no ability to scroll to the next page.  At the bottom right of the page it states "1-50 of 50 items" with no ability to scroll to next pages.   I know i have many more than 50

    Only work around ive found is to select in the view options to show 300 transactions instead of 50.   If i had more than 300 transactions though id be SOL because regardless, any filtering would not work.

     

    2nd issue ive had since the beginning and created a complaint/ticket to the customer service team.  I got lucky and only needed to go back to September categorized transactions so using the option to show 300 instead of 50 transactions worked for this case.    Otherwise there would be no way for me to search the transactions by date.   Ive never been able to search, and its ONLY in my PayPal account.  I have several other accounts and the search function works find on previously categorized transactions.

    This should be  a basic function that should not still be broken after a complaint/ticket from more than a year ago

      RenjolynC
      RenjolynC
      October 19, 2020

      Thanks for taking the time to get back here, turboboostleakte.

       

      I agree that when you select 50 from the Page size, the For Review page will only display 50 transactions, and the rest will be on the next page. Here's a sample screenshot for reference: 

       

       

      I've checked our records, but there are no investigations reported. Since you're getting the same result, I recommend contacting our Customer Care Team. They can further check what's causing this behavior.

       

      Before doing so, please check our support hours here. Then, follow these steps:

      1. Click the Help icon located in the upper right-hand corner.
      2. In the Help window, click the Contact Us button located at the bottom.
      3. Enter your question and click Let's talk.
      4. Choose either Start a chat or Call us.

      If you have the new QuickBooks Assistant help update, you can follow these steps:

      1. Go to the Help menu, and select Talk to a human.
      2. Choose Talk to a human again. 
      3. Proceed with I still need a human.
      4. Click the Contact us link.
      5. Select either Start messaging or Get a call.

       

      I'll be around if you have more questions with QuickBooks Online. Just leave a reply below and I'll get back to you. 

      U
      userpayments
      December 11, 2020

      I have reported the same issue about a month ago and no progress has been done so far. I check in with the support every week, and they gently assure me that the "backend developers are working on the issue".

       

      The total number of transactions is reflected correctly at the top of the table. Therefore it must be an internal Quickbooks issue - not actually related to the PayPal API. Most likely it is a trivial frontend bug that a single developer should be able to investigate in about an hour.

       

      I am very frustrated with the service and loosing hope that this will ever be resolved. My case number is [removed], investigation number INV-45934.

        B
        beachwheelchair
        December 21, 2020

        I am having the same exact issue. Not able to see more than 50 of my 397 PayPal transactions. Please update when this is fixed.

        MarsStephanieL
        MarsStephanieL
        December 21, 2020

        Hi there, @beachwheelchair.

         

        I can see that you're still experiencing this issue until now. I'd like to know if you've already performed the troubleshooting steps mentioned by my colleague @Rubielyn_J.

         

        If yes, I'd suggest contacting the QuickBooks Online Customer Care team if the troubleshooting method is not working for this issue. They have the tools to look further about the status and other workarounds you can do to fix this. They will also send you an email about the updates.

         

        I've added this article for your future reference when you're ready to do the year-end tasks with QuickBooks Online: QuickBooks Online year-end guide and checklist.

         

        I'll be here if you have other questions. Let me know in the comment section. Take care.

        H
        hvs69
        December 31, 2020

        I am having the exact same issue on paypal transactions. Only 1 page is visible. Cannot go to the next page and all the search and filtering functions are returning unrelated results. It is basically impossible to find the transaction you are looking for. 

        This needs to be fixed asap. Please. 

          M
          MaryAnn_E
          January 1, 2021

          Hi there, @hvs69.

           

          Thanks for reaching out to us here in the Community. I'm here to share some information about the error you're getting in QuickBooks Online (QBO).

           

          This has been reported as an ongoing issue with an investigation number INV-52873 and our product engineers are diligently working to get it fixed as possible. You can try to manually enter the transactions or import them as a CSV file as a workaround.

           

          Here's how:

           

          1. Go to the Banking menu at the left panel, then Banking.

          2. Select File upload from the Update drop-down.

          3. Click Browse and choose the file you downloaded from your bank, then Next.

          4. From the QuickBooks Account drop-down list, pick the appropriate bank or credit card account and Next.

          5. Map the statement fields according to your CSV file format and select Next, then select the checkboxes of the transactions to import and Next again.

          6. When prompted whether you want to import now, choose Yes, then Let’s go when the Import Completed.

           

          You can also refer to this article for more information: How to import bank transactions using Excel CSV files.

           

          While we don't have an exact time frame as to when this will be fixed, I suggest contacting our Phone Support team so they can add your company details to the list of affected users. You'll be notified via email when there are updates available. Here's how to reach them:

           

          1. Go to https://help.quickbooks.intuit.com/en_US/contact.

          2. Choose your QuickBooks product at the upper right.

          3. Select a topic.

          4. Click on the green button that says Get Phone Number.​

           

          That should answer your concern for today. Thanks for your understanding and patience while we look into this. I'm only a few clicks away if you have any follow-up questions. Take care always. 

           

           

           

          L
          LifespanKeith
          January 10, 2021

          I am having this exact same issue and it is causing a massive issue for me, because some of my Paypal transactions have also been somehow mis-categorized, and need to find them in categorized to understand what happened, undo, and fix them, before reconciling.  I can not do this because I can not see the older transactions beyond the first page. It's also worth noting that another related problem here is that the 1 page of categorized transactions that are displayed do not show that they were categorized by a rule, even though they were.

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