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dkrene
May 4, 2024
Question

Payroll correction needed

  • May 4, 2024
  • 1 reply
  • 0 views

I have run payroll for multiple pay periods without a check number. I am trying to do my bank reconcile and those checks are not showing in my Bank register. They are showing in a seperate account named Cash in Quickbooks. I did not create this account. How do I move the money in Cash in Quickbooks to First Financial aka my bank register so I can reconcile?

1 reply

J
jeanbiverly_
May 4, 2024

I can help you correct your payroll, @dkrene. 

 

It's possible that the "Cash" account was created inadvertently, causing the paychecks to be posted in the wrong account when you ran your payroll. 

 

If you used paper checks, you can delete and recreate them in the correct account. You can follow these steps:

 

  1. Open the Payroll menu then select Employees.
  2. Choose Paycheck list.
  3. Pick the paycheck(s) you want to delete, then click Delete.
  4. Hit Yes.
  5. After that, you can recreate your paychecks.

 

However, if you utilized direct deposits, you can contact our support team for assistance in correction. Here's how:

 

  1. Sign in to your QuickBooks Online (QBO) company.
  2. Navigate to the Help (?) menu.
  3. Choose Contact Us.
  4. Type in your concern, then click Let's talk.
  5. Select a way to connect with us.

 

Our support team is available during the following hours: 

 

  • QBO Payroll Core: Monday to Friday, 6 AM to 6 PM PT.
  • QBO Payroll Premium, Elite: Any time, any day.

 

Additionally, here's an article you can use as a reference when reconciling your account: Reconcile an account in QuickBooks Online.

 

In case you want to update your payroll schedules, you can check out this article for more guidance: Set up and manage payroll schedules.

 

Feel at ease to let us know if you have any follow-up concerns with correcting your payroll. Just leave a reply and we'll be there to help. Keep safe!

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