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ladylmm1
March 24, 2023
Solved

Please Help! If an account has already reconciled the previous month, why is Quickbooks having me to reconcile it again?

  • March 24, 2023
  • 2 replies
  • 0 views
How do I fix this without having to redo the reconciliation? It seems that somehow Quickbooks is registering it in the Report but not progressing to the correct date for the next reconciliation.
Best answer by Nicole_N

Going back and forth is never easy, @ladylmm1.

 

I appreciate you doing some research and checking the reconciliation dates several times. Since the issue persists even after performing some basic troubleshooting steps, I highly suggest reaching out to our QuickBooks Support Team. Our live agents can pull up your account securely and have a screen-sharing session to determine the root cause of the issue. This way, they can guide you through the best action you have to take.

 

Here's how to contact them:
 

  1. Go to the Help icon in the top right-hand corner.
  2. Press the Contact Support button.
  3. Enter your question in the box and hit Continue.
  4. Choose the best way you'll want to reach out to us.

 

Make sure to check our support hours so we can address your concern timely. 

 

For additional reference, here are some articles to learn more about reconciliation: 

 

 

Don't hesitate to get back to me if you've got additional reconciliation concerns. I'll be here ready to help. Stay safe and have a good one.

2 replies

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Mich_S
March 24, 2023

There are two reasons why you're asked to reconcile your account again, @ladylmm1.

 

First is that it's possible that the prior reconciliation date was inaccurate, which is why you're being requested to reconcile the account again. Make sure to select the correct date so that QuickBooks displays the appropriate date for the next reconciliation.

 

 

Second is that you're likely being asked to reconcile another bank account. Ensure that you select the appropriate bank account tile on the Banking tab. This is how:

 

  1. Open the Banking menu.
  2. Select the Banking tab.
  3. Click on the bank account tile you already reconciled.

 

 

If everything's set up correctly and the issue still continues, I recommend performing some basic troubleshooting steps to check if this is caused by a browser-related issue. Start by signing in to your QBO company using an incognito window. Here are the shortcut keys to open it:

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If this works, then you'll need to clear your regular browser cache. This prevents unusual browser behavior. 

 

If the issue continues, use another supported browser.

 

See this extra guide on how to resolve problems you encounter after reconciling: Fix issues at the end of a reconciliation in QuickBooks Online.

 

Stay in touch so we can help you further with banking or QuickBooks in general. The Community is available 24/7 to back you up. Take the best care!

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ladylmm1Author
March 24, 2023

Thank you for your reply! I did double check the dates several times before I reached out for help. 

I did do as you recommended as well regarding the web browser and clearing the cachet but nothing changed. 

Upon additional research and I was able to go in and adjust the date which was great at first because it allowed me to reconcile one account perfectly.

The problem now is that another account that needs to be reconciled is off by the sheer number of extra transactions. It seems that everything is duplicated or tripled. The duplication is showing up in the transactions but only one set of transactions are even checked. I was afraid to delete the other transactions (Which are mainly transfers to this other account) as it might affect the the "Perfect reconciliation." The QB system gave me a prompt that if i deleted the transactions, it would affect the other account/s. Not sure what else to do right now besides to keep researching...

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stomazsewski
May 8, 2023

Similar question. I had reconciled all up to 03/31/2023 and now it shows last reconciliation 02/14/2022 !!! All transactions that had been reconciled show C instead of R. I had that some time back with another bank, but thought I missed something. But now I am sure I was up to date!!! Any clue?!?

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Kurt_M
May 9, 2023

Hi there.

 

I can see the urgency of this matter, and I want to ensure you can get through this situation and have your reconciliation inside QuickBooks Online (QBO) corrected. Before anything else, you'll want to run a reconciliation report to double-check if they match your current record inside the company file.See this article for further guidelines: How do I view, print, or export a reconciliation report?

 

If they don't match, you'll want to use the Audit log feature to see the changes made inside the account and who made those changes. I'll gladly write down the steps to get you going:

 

  1. Access your QuickBooks Online company.
  2. On the left navigational bar, click the Gear icon and select Audit Log.
  3. Select Filter.
  4. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
  5. Click Apply.

 

For visual reference, see the screenshot that I've attached.

 

 

 

Additionally, here's an article to help you fix accounts you've reconciled in the past: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

 

If you need further assistance getting this fixed, feel free to mention my name in the comment section below. I'll make sure to get back to you as soon as possible. Take care, and have a nice day!

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