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April 16, 2021
Question

Pop up keeps me from reconciling. how do i get it off

  • April 16, 2021
  • 1 reply
  • 0 views
live help

1 reply

April 16, 2021

Hi there, @userchief34.

 

Welcome to the Community. Allow me to help you reconcile completely.

 

When you get the pop-up box, you just have to click on the x button to completely get it off.

 

In case the pop-up box will show up again, you can perform basic troubleshooting on your browser. First, clear the cache and cookies. Then log back in using a private browser. Here are the shortcut keys to open a private browser.

 

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Also, you can contact our customer support team if you still experience the same issue moving forward.

 

Please let me know if I can be of any additional help. Stay safe and have a great day!