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M
mzisek
July 3, 2021
Question

Previous credit card payment not showing up on next months reconciliation?

  • July 3, 2021
  • 1 reply
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1 reply

R
RCV
July 3, 2021

Let me help you with reconciling your account, mzisek.

 

It's possible the transactions were cleared after the statement end date, that's why they're not included when reconciling the credit card. To check with this one, lets' go to the register to double-check. Here's how:

  1. In your QuickBooks Online (QBO), go to the Accounting menu at the left pane.
  2. Choose Chart of Accounts.
  3. Locate the bank, then click the View register at the right under the Action column.

On the other hand, you can also filter the Reconcile reports to show all by following these steps:

  1. On the Reconcile page, tick the Resume reconciling button
  2. Click the Funnel icon above the Date column.
  3. Select All from the Cleared Status and Transaction Type drop-down list.
  4. Hit Apply.

 

Also, here are a few things you can check as to why a transaction doesn't show on the reconciliation page: 

  • The selected reconciliation period is incorrect. To resolve this, open the credit card's register, then confirm the actual dates of the transactions. Then, edit your reconciliation statement date as necessary.
  • The transaction is marked as reconciled on the register. Just open the credit card's register, then confirm the reconciliation status of the transactions. If they appear to be reconciled, then change their reconciliation status.

 

Just in case, I'll be adding these articles for future reference:

 

To add up, you can always visit this link below to guide you in categorizing your bank entries properly so you can have a smooth reconciliation: Learn how to review bank and credit card transactions after you download them into QuickBooks Online.

 

I'll be right here to help if you have any other questions about reconciling your credit card account. Just leave a reply below, and I'll get back to you. Take care always.

M
mzisekAuthor
July 3, 2021

none of the above worked

 

AlcaeusF
AlcaeusF
July 3, 2021

Thanks for getting back to us, @mzisek.

 

Since the issue persists after following the steps shared by my colleagues above, I highly suggest contacting our Support team this time. They have tools such as screen-sharing (remote access) that pull up your account in a secure environment and check the cause of this issue. They can also perform other troubleshooting steps if necessary.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select a suggested option, or type a question or topic you need help with.
  3. Tick Contact Us and choose a way to connect with us.

 

For more information about managing reconciliation in QBO, consider checking out these articles:

 

 

For tips and other resources, you may also visit our website for reference: Self-help articles.

 

Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a great day!

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