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KharyssaRhodes-CPB
KharyssaRhodes-CPB
March 11, 2023
Question

Previously deposited and reconciled receipts and invoice payment still showing in "Payments to Deposit"

  • March 11, 2023
  • 1 reply
  • 0 views

Hey again friends,

 

Im really puzzled as to how this could happen, but it has happened. 

 

I have 3 receipts and 1 payment listed in my "payments to deposit". These transactions have all been deposited AND reconciled. I have verified that these are not duplicate entries... and Ive backed out and re-done reconciliations, making darn sure those transactions show up and clear out properly. 

 

Ive quadruple-checked each transaction and they are done correctly - the 1 payment is indeed paid and I have verified that it appears in the check register. The 3 receipts also show in the check register. Yet they all remain on the Payments to Deposit menu.

 

I did NOT go into the register directly and enter these 4 manually. I just dont operate that way. No one else has access to my files.

 

Anyone have any clue how to handle this? I'd like to make their annoying presence go away by simply "depositing" them all (again), but I'm sure that would result in duplicate deposit transactions. Is there a way to fix this?

 

ps. I have already verified the integrity of the company file. 

 

TIA

1 reply

M
MirriamM
March 11, 2023

Hello there, Kharyssa. Thanks for providing detailed information about your concern and performing some troubleshooting steps to fix the issue.

 

We can pull up the Audit Trail report to view all activities initiated within your company file. From there, we can see if there are some changes made which caused this issue. Let's also ensure that the correct company file is open. 

 

To run the report, here's how:

 

  1. Go to the Reports menu at the top of your QuickBooks Desktop (QBDT) account.
  2. Scroll down to the Accountant and Taxes section and select Audit Trail.
  3. Click the Customize Report button. 
  4. Navigate to the Columns field in the Display tab.
  5. Add the Action, User Edit?, and any other column you want to include.
  6. Select OK. Then, click the Refresh button. 

 

If everything has been cleared up, I recommend contacting our Customer Care Team. They have complete access to your account in a secure environment and can double-check your transactions.

 

To reach them, here's how:

 

  1. Open QuickBooks. 
  2. Go to the Help menu at the top.
  3. Select QuickBooks Desktop Help. 
  4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
  5. Select the way you wish to connect with support.

 

You can also check out this link for more information: Contact QuickBooks Desktop support. Review their support hours, so you'll know when agents are available.

 

For future reference, you can use our online resources to help you manage your cash flow, handle tax issues, process payroll, and other accounting-related processes. 

 

Please know that the Community has your back. Drop me a comment below if you have any other questions. 

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