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C
caftec
June 17, 2022
Question

Printed checks not showing in check register

  • June 17, 2022
  • 2 replies
  • 0 views

Often when I do a check run, the last check in the run does not register as having been printed although it was.  The next time I do a check run, that check is printed again with a different check number.  I often catch it and I have to rip up the check and renumber it on the check register.  Last time, however, I missed a customer refund and 2 checks for the same amount were sent out.  How do I fix this problem?

2 replies

R
ReymondO
June 18, 2022

Thanks for sharing your concern in the QuickBooks Community page, @caftec.

 

Once you printed a check, this automatically creates a check number in your register. 

You've mentioned that the next time you run a check, it's printed again with a different check number. Can you help me identify the real issue of your last check? Any further info would be much appreciated. 

If you're referring to two checks with the same numbers being sent out, then you can simply reopen the other one and edit it. Just open again the check register and double-click the transaction. Then, correct its check number and save your changes. 

 

You can check out the screenshot below for your reference:

I've also included an article about printing checks in QuickBooks Desktop for your future reference: Create, modify, and print checks.

 

In case you're referring to something else, feel free to add your details in this thread. I'll get back to you as soon as I can. Have a good one. 

R
ReymondO
June 19, 2022

Hi @caftec,

Hope you’re doing great. I wanted to see how everything is going about the printed check issue concern you had the other day. Was it resolved? Do you need any additional help or clarification?


If you do, just let me know. I’d be happy to help you at anytime. 

Looking forward to your reply. Have a pleasant day ahead!

C
churchgirl1811
May 31, 2023

I've had this same issue, not consistently, but every now and then. I haven't seen a solution yet on here, have you?

Candice C
Candice C
May 31, 2023

Hey there, @churchgirl1811. 

 

It's great to see a new face here in the Community! Let me point you in the right direction to get this problem handled. 

 

Since my colleagues steps didn't work for you, I suggest contacting our Customer Support Team for further assistance. 

 

Here's how: 

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help option. 
  3. Tap Contact Us button/hyperlink. 
  4. Enter the question and hit Let's talk. 
  5. Scroll down and pick to Get a callback. 

 

It's that easy! 

 

Keep us updated on how the call goes. I'm only a post away if you need me. Bye for now! 

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