Problem with American Express credit card downloads - known issue - QB Desktop

Thank you for informing us about the bank feeds issue with American Express (OL-208), MH10001.

You are correct. Our engineers are already working diligently on the online banking error so users can get back to business as soon as possible. Let me also share the causes of the issue:

• There’s a problem with your bank.
• There’s a problem with your Internet connection.
• There’s a problem with one or more bank accounts in your company file.
• The file from your bank isn’t compatible with QuickBooks.
• You’re using an outdated version of Internet Explorer and an unsupported version of QuickBooks.

@jtshetler, I know how important it is for your business to seamlessly utilize the bank feed function. This lets you get the latest entries and reconcile your accounts in no time.

While we’re unable to provide an alternative solution, I recommend you contact our Technical Support Team. One of our specialists will help you sign up to the list of affected users. You’ll receive email updates once there’s progress on the investigation.

For more in-depth information about the error, including the troubleshooting steps, see this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Furthermore, our online resources contain articles that will guide you on how to handle any banking-related activity, such as making deposits or reconciling an account, to name a few.

Reach out to me again if you have other bank feed concerns or additional questions about QuickBooks. I’ll get back to assist further. Have a good one.

You're most welcome, @arielmdiaz.

We appreciate you considering the American Express download issue solution that my colleague suggested. Hope that everything went well.

For future reference, I'm adding this module about handling bank transactions in QuickBooks: Download Bank Feed transactions in QuickBooks Desktop.

You already know where to find me if you need extra help with banking or QuickBooks in general. Keep safe always.

I am having the same issue.    I have changed no settings, passwords or anything else.   This needs to be resolved by Quickbooks fast or more people will transfer to more robust software solutions.   I have used Quickbooks for years,but am seriously considering moving in a different direction.    My subscription renewal is coming up.   This had better be resolved soon.

It's fixed!!!!!

Still cannot make new connections to American Express and of course QB support is doing everything except accepting that there is still an issue. Hopefully someone is still working on this problem. Will continue to try.

This isn't the experience we want you to have when trying to download your American Express banking transactions, @LauraLH.

Have you tried the troubleshooting suggested by my colleagues above? If you're still getting the same error after performing them, I suggest contacting our Customer Support team. They have the necessry tools to take a closer look at your case and provide further troubleshooting. 

Here's how:

1. Open QuickBooks.
2. Proceed to Help, then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Select Let's talk, and then choose a way to connect.

Once everything is settled, you can start adding and matching your bank feeds transactions in QuickBooks Desktop: Add and match Bank Feed transactions.

Fill me in if you have further concern with managing and downloading your AMEX bank transactions in QuickBooks. I'm always around to help. Keep safe!

I acknowledge that this process may be challenging for you, @ubahn.

Let me offer you further insights and suggestions to resolve the issue with downloading American Express credit card transactions in QuickBooks Desktop (QBDT).

To help fix this, make sure to update QBDT to the latest release to have the latest features and patches. Also, ensure you're using a supported version of QBDT to prevent unexpected QuickBooks responses.

If you're not seeing any changes despite doing those actions, I recommend reaching out to our Customer Support team. They have the necessary tools and resources to examine your situation more closely and offer additional assistance.

Here's how:

1. Open QuickBooks.
2. Proceed to Help, then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue.
5. Select Let's Talk, and then choose a way to connect.

Once everything is settled, you can start adding and matching your bank feed transactions in QuickBooks Desktop: Add and match Bank Feed transactions.

Once ready, read this guide about handling your account balances in QBDT: Reconcile an account in QuickBooks Desktop.

Feel free to post again if you have more questions about managing your bank connections in QBDT. I'll be happy to lend a hand. Take care and have a good one!