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markpariscpa
August 11, 2023
Question

Problems with changing direct deposit

  • August 11, 2023
  • 1 reply
  • 0 views

I have called Intuit tech support on three occasions to change my payroll direct deposit banking information and have been totally unsuccessful. I sent in Direct Deposit Bank Account Change form and have not heard back

    1 reply

    JenoP
    JenoP
    August 11, 2023

    Hi there, markpariscpa.

     

    It's sad to hear about the challenges you've faced while attempting to update your banking information and seeking help from our support teams.

     

    As a result, we have asked a member from our Next Level Help team to thoroughly review all recent cases and bank update request. They will be contacting you within the next 1 to 2 business days to discuss the next steps in order to resolve this matter completely.

     

    Please don't hesitate to contact us again or respond within this conversation if you encounter any further matters.

    P
    PCO1
    September 25, 2024
     

    Hello:  I have been on the phone with Assisted Payroll for no less than 10hours since the beginning of August trying to update my bank account for direct deposit.  Nothing works.  Finally the spinning wheel went away and when i click edit, a message comes up that i have been emailed instructions on how to fix it but i never received the email.  I need some high level support.  can you help. 

     

    K
    KayePe
    September 25, 2024

    You can check your email folders and see if the email was there, @PCO1. As you joined the thread, I know you're concerned about updating your bank account for direct deposit. Let me give you advice on this matter.

      
    I recommend checking the folders in your email as Spam or Junk and check if the email was there. If none, I suggest getting in touch with our support team again. They will extend their assistance again and aid you step by step in achieving your goal. Here's a guide to reach them:
     

    1. In your QuickBooks, click the Help and hit QuickBooks Desktop Help/Contact Us.
    2. Pick Contact Us, have a description of your matter, and tap Continue.
    3. Sign in to your Intuit account. We'll email a code, then enter it and tick Continue.
    4. Decide either Chat with us or Have us call you.

     

     

    Moreover, in handling your direct deposit while utilizing QBDT, you can read these articles as a future guide:
     

     

    Know that you're free to tag me again if you have other concerns about managing your direct deposit bank account in QBDT. I'm here willing to provide help.

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