Question

QB Checking closed and funds held for no reason???

Forum|Forum|2 years ago
September 7, 2023
6 replies
0 views

QB has also closed my account and the only excuse I have been given is that this is a "Business Decision" in their part. My funds are being held and I have to wait 3-4 days to hear back from an agent. This is by far the most ridiculous thing I have ever heard. QB can hold MY money?

There has to be a way to report these people.

D

QuickBooks Online

BigRedConsulting

That sounds horrible! I wonder what sort of conceptual issue they have with you having a bank account with them?

L

LeizylM

I wouldn't like you to feel and experience this. Helifox2023. I know you're putting so much effort and time into getting your funds.

If you’re using QuickBooks Payments to take and process payments in your QuickBooks Online (QBO). Then noticed that the recent payment you accepted is on hold. Worry less. It means that we need to review the payment.

If QuickBooks notices something unexpected in the payments, we'll review them which causes the deposits on hold. When this happens, you will get an email that has instructions on why and how to fix the issue.

Please know that the Community is a public forum and we're unable to view accounts on this platform. To make sure this is taken care of, I suggest contacting our Payments Support Team again for further assistance to check the payment deposit status.

Here's how to reach them:

Click the Help menu in the upper-right-hand corner.
Type in "Talk to a human", then press Enter.
Select Contact Support Team.
Type again Talk to a human and click Contact Support Team.
Choose a way to connect with us.

If you need more details about payment holds, here are some articles with helpful information:

Also, you may want to check out this article as your reference in case you need to learn more about how QuickBooks Payments handles your deposit and funds: Find out when QuickBooks Payments deposits customer payments.

Let me know if you have concerns about managing funds in QuickBooks. I'm always here to help. Take care and stay safe.

V

Vandana2024

I am facing the same issue, at this point I care less about your reason. I have big amount on hold and I am a small business owner and I need to make payments. One of your agent says it takes several months to release the funds. you have no rights to hold my money. What is the best way to get my funds back?

C

Carneil_C

I recognize the urgency of getting your funds back, @Vandana2024.

I'll ensure you'll be routed in the right direction to assist you in processing your funds in QuickBooks Checking.

I appreciate that you've reached out to our Customer representatives. However, I recommend contacting our Customer Care Team Support to find out about the status of your funds. Here's how:

Go to the top right, then click Help (?).
Choose or type Contact Us.
Enter your concern, then select Let's Talk.
From there, choose a way to connect: Have us call you or Chat with us.

You can also check their available hours so your concerns will be addressed promptly.

Additionally, you can check out this article to know how to use the QuickBooks debit card in the future: Use the QuickBooks debit card to get your cash.

You can tap the Reply button below if you have further concerns about managing your funds. We're here to help. Take care always.

M

Missgreenpants

They are doing this exact same thing to me.

on Sept 15, 2023 I had a phone/video to set up my account, it was dragged out and unnecessary. The agent was borderline flirting with me also.

while we were doing the set up he had me change a bunch of info I had already input and I think this what triggered the issue, as I didn’t agree with what he wanted me to input but he was supposed to know best right?

well by the end of the convo I added $850 to my checking and within 3 days before the $$ officially cleared, I received an email stating my account has been closed.

i have spent probably close to 40-50 hours with these criminals trying to get my hard earned $ back.

Last week an agent finally told me I’d never see the $$ again unless the original bank pulled it back out, which they wouldn’t bc I have access to the account.

I have no idea how they can legally close my account without reason and just keep my money? They are FDIC insured, and even if they did decide to close it, fine, but don’t they have to give me back my $? This has been awful. I also paid $200+ in fees and was never even able to use the QB program bc my $$ never cleared. The rest of the program is useless to me and I’ll never trust QB again for anything.
I will be seeking legal action and contacting the bbb, every social media outlet, the attorney general for North Carolina and so on. I WILL get my $$ back.

R

Revenue Roy

I opened my account 2 days ago and only processed 1 payment which was placed on "hold" after the invoice was paid. And today I receive an email that says my checking account was "Successfully closed". I called support and the representative informed me that I had to wait 2 days to hear back if they decided to open my account, but it's up to their discretion. I already received a "Approved" email prior to all of this occurring...now I am being instructed to contact my client and have them do a charge back with their card company in order to obtain the processed funds...what a nightmare.

Q

Q nightmare

I also have the same problem. Closed my account right in the process of awaiting invoice payments. They are holding funds in my account envelopes & a federal refund being direct deposited. Now about will not allow me to access at all being deactivated. I have switched to another software. So much better. I used Quicken years ago was wonderful. QuickBooks Online was a horrendous nightmare in every aspect. Still can’t get my money or get to support.

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gole9

What system did you start using instead? I’m going through this exact issue now

Q

Q nightmare

I switched to Xero. I like the simplicity. The only issue I’ve had is with a payment processor which is immediately generated when you start using the Xero Invoicing. The processor is GOCARDLESS.It seemed ideal for clients who accept an auto draft payment for their recurring monthly bill. However, after making several inquiries regarding the “exact” posting dates needed to meet a due date,etc. They put our account on review & canceled us with a payment debited from our client’s account & an expected payment date given. So it happens that payments in transit would not be paid & the client would have to claim a chargeback with their bank. It was a retainer payment. (That when over big with our new client 😞 But, other than that I have found Xero much better than QBO & their pricing simple & cost less too.

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Primegoodsoutlet llc

I opened the account a couple of months ago and recently discovered that my account had been placed on hold. Upon calling the customer service, I was informed that it was a system-generated error and that my account would be reopened. However, after several weeks passed without any update, I called again and was told that my account had been closed based on a QuickBook review. I am grateful that I only had $50 in the account, which I had opened to test the service before transferring a larger amount, as I had read negative reviews online. I was told that I would not be able to retrieve my money and that I cannot dispute the decision. I am disappointed that QuickBook Money's business checking service turned out to be a fraud, and it's unfortunate that they continue to deceive customers in this manner.

E

ElizabethGBEau

I can't believe how many people have dealt with this, as I'm just now dealing with it too! I would have never signed up had I known how easily they could take my money hostage. Any ideas how we can report them or make this more public? It seems our ideas on how to get the money back in a timely manner are not working.

FishingForAnswers

@ElizabethGBEau Aside from reporting to the BBB, I have heard people on here mention a Facebook group dedicated to just this kind of thing.

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