Question

QB desktop 2020 no longer importing QBO file that I downloaded to my computer from my bank.

Forum|Forum|2 years ago
July 4, 2023
4 replies
0 views

I get an error OL-222. These have worked fine until I updated today. I know that QB2020 desktop (mac) is no longer supported, but cannot understand why I cannot even manually import a qbo file from my hard-drive.

If the update forced my software to no longer import my own documents (qbo), am I able to downgrade to the previous version using my Time Machine backup (mac)?

QuickBooks Desktop for Mac

A

AileneA

Hello, gatehealing.

I'm sharing some details about the Error OL-222 you've encountered in QuickBooks Desktop for MAC.

This Error occurs when downloading and importing a QBO file from your bank. It shows a pop-up message on a screen like this "QuickBooks was not able to complete your request. Please get in touch with your financial institution. (OL-222) ". It looks like the issue you're experiencing is related to the format of the .qbo file or the list of Financial Institutions in QuickBooks. To fix this, you can try updating the list of Financial Institutions in QuickBooks or double-checking the format of the .qbo file you're trying to import.

To get this resolved, back up the QuickBooks company file, then make sure you've most recently updated QuickBooks Desktop to the latest release, and make sure you're on a supported version of QuickBooks. Then the file you downloaded from your bank is a .qbo file.

For more detailed steps and other troubleshooting steps, you can visit this article for more details on how to fix the Error OL 222 in QuickBooks Desktop for MAC: Fix Error OL-222 in QuickBooks for Mac.

Please get back to me if you continue to get the same results so I can look further into this. Keep safe, and have a good one!

G

gatehealingAuthor

Thanks, but I don't use QB 2020 desktop for Mac to connect directly to my bank. That never worked, so I have always downloaded a QBO file to my computer, then clicked the Import QBO file from the downloaded transactions window. I actually tried to import the last successful qbo file and got the same error . . . so I know for a fact that one is in the correct format because it downloaded previously.

I am thinking QuickBooks may be trying to force people to move to the subscription-based products, but I only use QB to keep track of transactions, not for payroll, I don't need it to connect to the internet for anything at all as I manually download my QBO file, and manually input my credit card charges.

(so I do know that QB2020 desktop for mac is discontinued, but I should be able to manually import files as that involves no connection to internet, or any online services of QB.

G

gregthegeek

I just want to report the same issue. But I have NOT installed updates, and rarely do, because I don't want things changing. I don't use anything that needs updates, just need to get out invoices and track my checking accounts. I have this same issue, QBO file has always needed a manual download and import. I'm on at least 1 or 2 years back on QB updates and see no reason why a QBO manual import won't work. Kind of makes me think all imports use an API to check something and , in this case, maybe its blocking the use of the file imports. If that's the case, Intuit is forcing disabled the use of software we paid for, and that's wrong, just so wrong. Some of us don't need constant updates for taxes.

I'm looking into Moneyworks or something else.

C

casadolce

.csv doesn't work either - total money grab from Intuit to get people over to the online subscription which is extremely expensive for the small business owner that doesn't use payroll, invoicing, etc. I'll be finding another option,

Fiat Lux - ASIA

@casadolce

You are using QBD 2020, correct? You need to have a 3rd party tool to import bank statements from *.csv file format. Another option, use the trial version of QBD 2021 to import the bank feed directly from your bank. Contact me in private for details.

B

Bravura

@casadolce

I was able to copy (ctrl c) the data from my excel spreadsheet and paste (ctrl v) it into the batch transaction entry screen. I used keyboard shortcuts specifically.

It requires some formatting but it may save some bucks on third party software.

However, I have been using Transaction Pro to do some "back end" time activity entries into QBO. I haven't had any issues.

T

Tdat

If it makes you feel any better, I have Quickbooks Desktop 19 for Mac. I have NEVER updated the software to a newer version, but I am still being locked out of importing QBO files. It seems illegal the Intuit has sent some data to my purchased software (without my knowledge, or consent) and basically made my software purchase obsolete.

So I don't think you updating to the latest version had any effect, even without accepting an update they've managed to rip-off their customers!

Fiat Lux - ASIA

@Tdat

You are using an outdated QB Desktop for Mac and no importer tool support it. I can share another option and you can use QB Desktop for Mac with a non-subscription license. You can use the bank feed feature again. Click on my profile name and you will find our email address to send an email to.