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A
aaag
May 1, 2024
Question

QB Desktop Match to existing transactions does not have invoices and customer payments

  • May 1, 2024
  • 1 reply
  • 0 views

From Bank feeds the list of matching transactions from the match existing transactions option has most of the transactions to match missing. This is both transitions to match ones that existed before the problem and ones added later. 

The problem showed up about a week ago after a QB update that required a company file conversation.  The same thing happens if I restore a backup that worked before the update.  QB converts 

 

the only transaction that showed up is one from September 2023 with show last 30 days or show all.  All the other transactions are missing.  No nothing shows up for last 30 days and a half dozen show up with view all.

I think this happened just after an update and after the update the existing company file was converted to a new format.

To be clear bank feeds is working; the banking transactions show up.  It is the locally created transactions like invoices and customer payments that do not show up.

1 reply

R
Rasa-LilaM
May 2, 2024

Thank you for raising your concern here in the Community, aaag.

 

Repairing the company file will help determine if the missing invoices and payments are caused by data corruption. Let's perform the steps together to address this matter.

 

The Verify Data checks for common issues or data inconsistencies in your company file. While the Rebuild Data tool fixes data damage identified during the verification process. Follow these steps:

 

  1. Open QuickBooks Desktop (QBDT) and head to the File menu at the top to select Utilities and Rebuild Data.
  2. Click OK to create a backup of the company file.
  3. Press the Save button to keep the copy.
  4. Tap the OK button once the Rebuild is completed.
  5. Next, return to the File menu to pick Utilities and Verify Data.
  6. Allow the tool to scan for data issues.

If there's a problem with the file, press the Rebuild Now button or OK to continue using it. In case the entries are still missing after the rebuild process, run the tool again. 

 

If none of these suggestions work, perform Solutions 2 up to 4 in this article: Fix data damage on your QuickBooks Desktop company file.

 

After resolving this matter, match your downloaded entries with the ones in QBDT. This will help identify the transactions processed by your Financial Institution (FI) and those pending at the bank. Also, reconcile the account regularly to keep a balance and accurate record.

 

I've assembled some resources that cover topics about managing bank feeds and troubleshooting QuickBooks errors:
 

Keep in touch if you have other banking-related concerns or questions about the product. I'll get back to provide the guidance you need, aaag.

R
Rasa-LilaM
May 6, 2024

Hi, aaag.

 

Hope you’re doing great. I wanted to see how everything is going about the issue of the missing transactions you had the other day.

 

Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

A
aaagAuthor
May 11, 2024

I am still dead in the water. Tried all the data repair tools. Hours with l with teck support. The missing transactions are not the bank free transactions. They're the invoices I create and customer payments I enter. 

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