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R
Ron1956
October 29, 2023
Question

QB Desktop NO longer Downloads CC transactions for VISA

  • October 29, 2023
  • 1 reply
  • 0 views

For the last 2 weeks I am unable to download transactions from Visa to QB Desktop. Seems like it no longer accepts QBO type files. I was told by my bank that QB did an update 2 weeks ago that effects this but can find no further information. I have downloaded and updated my QB desktop with no change. I called my 24/7 subscription based help number and they are closed. Great service I'm paying for. Help.

1 reply

4
4Gal
October 29, 2023

I called my 24/7 subscription based help number

 

Which number?

R
Ron1956Author
October 29, 2023

Thank you for responding. 

The number I was told to use when I signed up for the service was [Removed]. They seem to be closed on Sunday.

Adrian_A
Adrian_A
October 29, 2023

I appreciate you for updating QuickBooks Desktop to isolate the issue, Ron.

 

I understand how challenging this must be for you. I'm here to help sort this out.

 

QuickBooks Desktop still lets you download a .qbo file. With that, let's manually refresh the connection between your bank and QuickBooks. Here's how:

 

  1. Click the Banking menu.
  2. Hover over Bank Feeds, then select Bank Feeds Center.
  3. Select the bank account.
  4. Click the drop-down beside the Refresh button.
  5. Select Sync  this account.

 

If the same issue persists, let's import the entries manually. To do so, you may follow the steps below:

 

  1. From the Banking menu, select Bank Feeds.
  2. Click Bank Feeds Center.
  3. Find your bank and select Download Transactions. This opens a browser window to your bank's website.
  4. Sign in to your bank's website to download the Web Connect file.

 

Furthermore, I've added this article as your guide in managing your downloaded transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

 

You can always post in the forum whenever you have concerns about downloading transactions.

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