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A
AOPROS
July 26, 2024
Question

QB Green Dot Scam

  • July 26, 2024
  • 1 reply
  • 0 views

On July 26, 2024, I received an email from QuickBooks, linked to QuickBooks Checking through Green Dot Bank, stating that my QB checking account had been closed. Upon contacting QB and being transferred to representatives based in India, I was informed that the closure was due to suspicious activity and that my access to business funds was restricted. I received no clarification as to why my funds were inaccessible or how to transfer them to a new QB checking account. The proposed solution was to mail me a check, which would take 14 days to arrive. Operating my business without funds is not feasible. The responses from the QB representative in India were impersonal and abrupt. This situation feels like outright fraud by QuickBooks, as they retain my funds for 14 days without any resolution.

    1 reply

    A
    AdonL
    July 26, 2024

    I can't imagine the hurdle you have as you try to fix this issue, AOPROS. I appreciate your effort in sharing those and recognize how impacting this could be on the operation of your business. I'm here to assist you in getting your funds to keep your business running.

     

    I know this issue requires immediate attention, and while I don't have access to your account, I highly recommend calling the number on the back of your QuickBooks Debit Card. Our dedicated partners at Green Dot are ready to review your account thoroughly. They have the necessary information on why your account was closed and will provide specific ways to access your funds timely.

     

    To ensure your account is handled with the utmost care, I've included this article where you can find Greendot's contact information, hours of availability, and other quick help guides: Greendot Bank.

     

    I've also attached this article detailing instructions to help you when you need to transfer your money out of your QuickBooks Checking account, see your monthly statements, and get help with your QuickBooks debit card: Use your QuickBooks Checking account.

     

    We're always around to help if you require further assistance with QuickBooks Green Dot queries or any other concerns about QuickBooks Online. Tag me in the comments below, and I'll get back on this thread ASAP.

    S
    Staltimber
    November 18, 2024

    I too appear to be experiencing a Green Dot Scam - A Green Dot checking account THAT I DID NOT APPLY FOR OR OPEN showed up in my QB account, and QB switched my default merchant services account to this account - which had received money from customer payments...  Quickbooks has no system logs of creating this checking account, and I can't get in touch with anyone at Green Dot to close the account.  I was only alerted that this account was open ON THE WEEKEND by Norton Lifelock that my credit had been accessed to open a checking account.    Trying to figure out how to close the account and how it was opened in the first place.

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