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joe blow 12
September 29, 2022
Question

QB needs to stop blaming chase

  • September 29, 2022
  • 1 reply
  • 0 views

QuickBooks need to take responsibility for the new intuit app not working properly to sync your bank accounts to the new bank feed.  Been through hours of support to get no where because they don't know how to fix it. This is something that is going to need a patch to fix a bug. I am getting error and it just is a continuing loop. In bank feed setup it never gets past connect and then to select the accounts to import. This worked with some other banks but not chase so they blame chase for their intuit app that chase has no control over. YES i have already been through THIS HASNT HELPED .

 

Something went wrong while connecting to your bank account. You need to return to QuickBooks to start the sign-in process again.

 

 

 

    1 reply

    AlcaeusF
    AlcaeusF
    September 29, 2022

    Hi @joe blow 12,

     

    Thank you for posting here in the Community about your bank account. I'm here to help you fix the error message so you can sync your Chase account in QuickBooks Desktop.

     

    There are additional troubleshooting steps you can perform to isolate and fix the issue. Before you start, please secure a backup copy of your company file.

     

    This way, you'll be able to restore it anytime you want to undo the process. Once done, I recommend you proceed with disabling your account from bank feeds.

     

    After disconnecting, set up the account again for bank feeds. Please note Chase requires you to authenticate and may open an external browser. After you sign in, return to QuickBooks. 

     

    Here's how:

     

    1. Go to Banking and select Bank Feeds, then select Set Up Bank Feed for an Account.
    2. Enter the account name and select Next.
      Note: Use the updated account name shown in the Account reconnection required list and return here to complete Step 4.
    3. You’ll see the My Company sign in page. Sign in using your Intuit Account user ID.
    4. Enter your online banking account info, then select Connect. QuickBooks will connect to the bank’s server.
    5. Select the account(s) you want to connect to QuickBooks, then select Connect.
    6. Select Close.

     

    Let me know if you've already performed these steps or gotten the same error. We'll check for other troubleshooting to get you back on track.

     

    The Desktop version allows users to import transactions via Web Connect. I've attached an article you can use as a reference on how you can bring over data using this method: Download bank feed transactions in QuickBooks Desktop.

     

    Drop me a comment if you need more assistance resolving the bank error in QuickBooks. The Community is available 24/7. Take care.

    J
    joe blow 12Author
    September 30, 2022

    Thanks for your cookie cutter reply. 

     

    You might be surprised but not only do I know how to turn my computer on, I am also aware of how to use your buggy app. So rather than post bot replies maybe you should actually read what I wrote and send this up to the actual programmers that make the patches that is needed to resolve this.  

     

    PS: your "tech" support has screen shots of the fault case number 1588533176

      J
      joe blow 12Author
      October 3, 2022

      still not fixed. 

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