QB online balance only shows "n/a"and "only displayed with date/reconcile status sort"

Your willingness to experiment with sorting shows an excellent problem-solving mindset, Kstwo. I’m excited to collaborate on resolving the balance display issues in your QuickBooks Online (QBO).

Before we dive deeper, could you clarify which area you are referring to? This will help us pinpoint the issue more effectively. Any additional screenshots can help us determine the best route for you.

If you are referring to the bank register, I recommend following these troubleshooting steps to fix this display issue. Cached files in your browser can occasionally cause unexpected behavior in your QBO.

To start, let's access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys below to open an incognito window in all supported browsers:

Mozilla Firefox: CTRL + Shift + P

Microsoft Edge: CTRL + Shift + N

Google Chrome: CTRL + Shift + Nl

Safari: Command + Shift + N

After starting a new private browsing session, please log into your QBO account and check if this resolves the problem. If yes, proceed to clear your browser's cache to help the program run smoothly and eliminate technical issues. You can also use other devices and supported browsers as alternatives.

Additionally, I would like to share some helpful resources to assist you in handling your downloaded transactions in QBO. These articles are designed to guide you through matching transactions and resolving any reconciliation issues you may encounter.

• Review and match online bank transactions in QBO
• Fix issues for accounts you've reconciled in the past in QBO
• Fix issues at the end of a reconciliation in QBO

Your experience is paramount to us, Kstwo. I want you to know that the Community team is always here to assist you with any future QBO inquiries. If you have questions about your transactions or entries, reply below. We're dedicated to providing the support you need every step of the way.