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L
lfranky
October 12, 2022
Question

QB online has our money withheld for 6 months. All was cleared. We cant ge them to transfer the funds!!! Everyday they say they will but no transfer. Who do we go to?

  • October 12, 2022
  • 2 replies
  • 0 views
WE spend hours onchats and phone - always concluding it will be escalated - and funds should be transfereed within 24 to 48 hours. It is not happenning. WE had two cases closed, apparently because the fund transfer was authorized. But never happened. Is there a way to talk at a different level to get this resolved? It is our working capital.

2 replies

M
Maybelle_S
October 12, 2022

It is not the kind of impression we want you to feel, @lfranky.

 

Please know that we'll send a complaint to the Payments Team, and someone may reach out to you if they have any questions.

 

Let me know if you have other questions by dropping a comment below. I'm always here to help.
 

L
lfrankyAuthor
October 13, 2022

Another day gone a no solution, and no communucation.

I called again and wait for hours - at the end - "WE will escalate to the Risk" department".

Once again no solution and the support team has NO CLUE - and they dont let me talk to soeone who does. 

There is not even a queue to wait in - nothing - just hope that someone one days feels like sending us our money. Very dissapointed. There must be someone, sowewhere in QB that can tackle a customer complaint and find an answer for it.

A
Adia_rene_Art
August 12, 2023

Hi @lfranky the same thing is happening to me. Did you get it resolved? I don’t know who to call to get help. Thank you. 

J
JamaicaA
August 12, 2023

Hello there, @Adia_rene_Art.

 

I'm sorry to hear that you're having trouble transferring funds and that they're being held for an extended period. Please don't hesitate to contact our Support Team for assistance. I'll guide you through the necessary steps to resolve this issue.

 

To ensure the confidentiality of your payment information, it's best to contact our Payments Support Team via your QuickBooks Online account. They can explain why the deposit is on hold while accessing your account securely. To proceed, follow the steps below:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

See this article for other ways of connecting to us: Contact Payments. It includes the contact number you can use to call us directly. Please also note our operating hours so we can address this concern on time.

 

Read through these references to learn how to accept electronic customer payments 

 

 

The Support Team will help you figure out the reason behind being unable to transfer funds. I'm just around the corner to help you again if you need anything else with QuickBooks. Just reply below. I'll be glad to answer them for you.

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