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basinboatlightin
September 15, 2022
Question

QB online is not entering Amazon deposits correctly in Sales. Running totals from sync are ok but the bi-weekly is not correct. How can I fix this?

  • September 15, 2022
  • 1 reply
  • 0 views
The bi-weekly deposit effectively doubles income. Seems it adds the already sync'd daily sales total effectively doubling the sales amount. I think it has to do with the categories not matching the Amazon bi-weekly positive and negative sub totals.

1 reply

M
Mark_R
September 15, 2022

It's good to see you here in the Community, @basinboatlightin.

 

I'm here to help fix your Amazon deposits issue so you can get back to business.

 

It's possible that the Financial Event workflow wasn't set up correctly that's why your income doubled up. In this case, you'll want to find and delete either of the deposits that cause the revenue to double up.

 

You also want to disable the Orders workflow to avoid this issue moving forward. To do so, you can check out this article for more guidance: Integrate Amazon Marketplace into QuickBooks Online.

 

In addition, I also recommend contacting the Amazon support team. They may have issues syncing sales into QuickBooks and provide some troubleshooting steps to avoid this issue in the future.

 

Don't hesitate to leave a reply below if you have further questions about this. I'll be around to provide additional assistance.

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future. 

 

Have a good one.

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