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dg-raydiance
March 6, 2024
Question

QB Online Payroll

  • March 6, 2024
  • 1 reply
  • 0 views

When processing payroll QB creates a new 'Business Checking" to pull my payroll run, instead of using the selected correct operating account. I've mapped the payroll and selected the correct checking account in the pay drop down box but it still falls back to the generic Business Checking, then transactions don't match in the Bank Transactions. 

1 reply

Bryan_M
Bryan_M
March 6, 2024

Hi there, @dg-raydiance.

 

Let me help you pull up your payroll run into the correct bank account.

 

We should first change the bank account with the payroll service before changing it to your preferences. 

 

Here's how:

 

  1. From the Settings, select Payroll Settings.
  2. Click Bank Accounts, then Edit.
  3. Tap Update.
  4. Choose the Add new bank account.
  5. Search your bank name. You may be asked to enter your online banking user ID and password. Otherwise, select Enter bank info manually. Enter your routing and account number, then select Save.
  6. Click Accept and Submit.

 

Ideally, if you follow this setup QuickBooks will automatically update where you get the money. You can read this article for detailed steps: Change your payroll bank account. 

 

Since this isn't the case, I recommend contacting QuickBooks Online (QBO) Payroll support so they can help you utilize the correct bank account.

 

If you want to learn how to run, print, and customize payroll reports in QuickBooks Online Payroll, you can read this article: Run payroll reports.

 

Leave a comment below for additional payroll-related concerns. I'll be willing to help. Keep safe and have a good one.

D
dg-raydianceAuthor
March 6, 2024

I've done this and it still continues to create the generic Business Checking. I've checked all mapped accounts and settings that they are set to my operating business checking.

JoesemM
JoesemM
March 6, 2024

Hello, dg.

 

We appreciate all the effort you have put into resolving the issues you are experiencing. However, since the problem persists, we would like to suggest that you contact our Payroll Support Team. They will be able to review your payroll accounts and investigate the matter further. 

 

To reach them, follow the steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

To know their available support hours, please refer to this article.: Contact Payroll Support.

 

Additionally, I'll be sharing these links that will guide you in other ways on how to pay your employees in QuickBooks:

 

 

I'm here to help with any payroll or other tasks related to QuickBooks. Just let me know what you need and I'll be happy to assist you.

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