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D
dmroberts2
December 3, 2024
Question

QB PRO 2024

  • December 3, 2024
  • 3 replies
  • 0 views

Bank feeds failing saying the product is not registered

I have QB Desktop Pro Plus 2024. Have been using banking feeds a while now. Went to import Web connect file,  now getting error message that says "You cannot use Bank Feeds because QuickBooks has not been registered. Solution: Go to the help menu and click on Register QuickBooks".  The problem is that when I go to the help menu, there is no option to register QB.  I have this product registered since I installed it.  How can I fix this?

    3 replies

    C
    Chrea
    December 3, 2024

    Can you find your license code in CAMPS?

    https://camps.intuit.com

     

    D
    dmroberts2Author
    December 4, 2024

    Bank feeds fail saying product not registered. No success with anything I've tried. Not sure why all of a sudden 


      C
      Chrea
      December 4, 2024

      How about CAMPS as I mentioned earlier?

      D
      desktop lover user for 20 year
      December 17, 2024

      Have not been able to download my bank feeds into my QB Pro 2024 desktop which has worked since August 2023.  Was on the phone with QB for 58 minutes and then 2 hours and 18 minutes today with no solution.  Was on the phone with my bank for over 2 hours on last week and then today for 18 minutes.  No one seems to know why it is not working and blames the other.  Regions Bank is the bank but it works fine for different version of QB for my other client.  I am at a lost and need this information downloaded as to the mass volume of it.  

      E
      Erika_K
      December 17, 2024

      Your time and efforts spent with our live support team are valued, desktop lover user for 20 years. Let’s collaborate side-by-side so you can seamlessly download your bank data into QuickBooks Desktop Pro 2024. 

       

      Before we continue, may I know if you've encountered any specific error messages when downloading your bank transactions? Your details will enable a more targeted troubleshooting approach.

       

      For now, let's perform some diagnostic procedures to ensure you'll be able to link your bank. Before you start, make sure to:

       

       

      After ensuring everything is in place, download bank feed transactions using a test company file. This procedure allows us to verify if there’s a problem with your bank’s servers. Refer to the steps below: 

       

      1. Open QuickBooks.
      2. Go to File, then select New Company.
      3. Select Express Start or Start Setup.
      4. Set up Bank Feeds for the account you have a problem with.
      5. Try to download your transactions.

       

      If an error message is displayed, this may indicate a potential connectivity issue with your bank's systems. You can give them a copy of your Bank Feeds logs. However, if you don’t see the error, move to the next Step 2 on this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

       

      I've added some articles that can help you learn more about categorizing your bank transactions efficiently, speeding up the process, and ensuring that your QuickBooks accounts align accurately with your actual bank and credit card statements:

       

       

      Your integration challenges are our priority. I'm still ready to assist with any bank feed-related concerns. Comment below if you have more questions. 

      D
      desktop lover user for 20 year
      December 17, 2024

      Last week, I initially got the code CL 221, I believe.  I was told to disable the bank account which I did and I was told to update my QB. After the update, it locked QB and as soon as I logged in, there was an error message and I was immediately kicked out.  After the first call today (58 minutes), we were told by qb it was our server so IT installed QB on an another server and we could open QB.  The bank feeds would not link to Regions Bank (again, Regions Banks bank feeds works for another client on desktop enterprise).  After speaking with 5 different customer service reps and each telling me something different, I was told it was a bank error.  One rep said I had to upgrade to enterprise but when transferred to upgrade, I was told that QB destop Pro Plus 2024 worked with bank feeds and I didn't need to upgrade.  I still can't add bank feeds.  One rep was also trying to have me login to Regions and go through the manual process of downloading into QB but it would lock up each time in the Regions windows when downloading the bank statements.  I didn't want the bank statements download but the transactions that I have always had download.  I am at a loss and with it being year end and Christmas I don't have these hours to waste with no results.  

      R
      RSSgj
      March 2, 2025

      I have this same problem & it will not let me "Register" or 'Activate".  I am stuck in a loop of non functioning crap!  Is there a fix or NOT?  I tried renaming the C:\ProgramData\Intuit\Entitlement Client\v8, as it suggested, but that did not help.  

       

      Has anyone been successful at fixing this stupid mess?

      J
      JeraldR
      March 3, 2025

      I see how important it is to register or activate your QuickBooks desktop, and I truly appreciate your patience and determination in attempting to resolve your issue @RSSgj.

      To better assist you, I recommend reaching out to our Live Support team. They have the expertise to dig into your specific situation and the tools needed to see what's happening on your end. I'll guide you on how to reach them, so we can get this fixed as soon as possible.

       

      1. Navigate to Help, then choose Contact Us.
      2. Click Contact Us below the search bar.

         

      You can also check our Support Hours in QuickBooks Desktop.

       

      Additionally, you might get these articles helpful once you finally activate your QuickBooks Desktop:

       

       

      Don't hesitate to circle back to this thread if you have more questions activate QuickBooks Desktop. We're here to help. 

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