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QB transactions aren't showing up to match bank deposits

Forum|Forum|5 years ago
June 9, 2021
3 replies
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Hi all,

We have a series of three individual deposits, all from the same client, that were deposited on the same day (they were in arrears).

The deposits show correctly on the imported banking information, but are not available from QB to match (either automatically or using the find match). Per other suggestions on the forum, I ran a report to show invoices and payments for the time period. Each of the invoices shows and each of the payments shows and is attributed to the correct bank account. The bank register also shows the deposits and they are not cleared.

What am I missing?

Thanks!

QuickBooks Online

Best answer by LieraMarie_A

Hi there, @Kitchensink. I'm here to make sure you can clear your deposits right away.

Have you tried using the filters available when finding a match? There are a few ways to find what you're looking for. You can select a specific transaction type and time period to narrow down the results. You can also use the Search field to locate transactions by amount, reference number, or memo.

Go to the Transaction menu and select Banking.
Select the tile for the account you want to review.
Select the For Review tab to start your review.
Select the deposit to expand the view.
Choose Find match.
You can use filters/search to locate transactions. Remember to use a dollar sign or decimal point when searching for dollar amounts.

If you're still unable to find a match, let's perform basic troubleshooting steps. Issues like this are usually the result of outdated or corrupt cache files in your web browser. We can clear them in just a few easy steps. Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

If it's responsive, I recommend that you clear your browser's cache. By clearing them, you can remove that historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.

Here are some resources that will help you in managing your bank feeds:

Please come back and post about your results after the troubleshooting. It's my priority that you find the success you need.

LieraMarie_AAnswer

Hi there, @Kitchensink. I'm here to make sure you can clear your deposits right away.

Have you tried using the filters available when finding a match? There are a few ways to find what you're looking for. You can select a specific transaction type and time period to narrow down the results. You can also use the Search field to locate transactions by amount, reference number, or memo.

Go to the Transaction menu and select Banking.
Select the tile for the account you want to review.
Select the For Review tab to start your review.
Select the deposit to expand the view.
Choose Find match.
You can use filters/search to locate transactions. Remember to use a dollar sign or decimal point when searching for dollar amounts.

If you're still unable to find a match, let's perform basic troubleshooting steps. Issues like this are usually the result of outdated or corrupt cache files in your web browser. We can clear them in just a few easy steps. Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

If it's responsive, I recommend that you clear your browser's cache. By clearing them, you can remove that historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.

Here are some resources that will help you in managing your bank feeds:

Please come back and post about your results after the troubleshooting. It's my priority that you find the success you need.

M

MichaelOD

So how do we match when quickbooks match fails or is broken, e.g. if the payment is off by a cent quickbooks won't match. So how do we do it? Why are all the QB help articles just a description of what to do if the software actually worked? How about a listing of exactly what "match" does so we know what to do when it's broken? Quickbooks is like the three card monty of accounting software.

Nicole_N

Thank you for replying to this thread, MichaelOD.

Let me help you fix a recorded transaction that's off by a cent and match it in QuickBooks. Using the resolve difference would be the best option.

Here's how:

Go to the Banking menu.
Select For Review tab and choose a transaction.
Click on the transaction and select Find match.
Scroll down to see Resolve.
Click on Resolve and Save.

Moreover, refer to this article if you encounter any problems when reconciling your account: Reconcile an account in QuickBooks Online

Reply to this thread if you have any other questions about matching transactions. I'm always around to help. Have a great day ahead!

G

GS321

I am having this issue as well, tried clearing cache and different browsers, same problem...

M

Mark_R

I appreciate you performing some troubleshooting steps to fix the matching issue in QuickBooks Online (QBO), @GS321.

I want to ensure you can find a match for your bank deposits so you can get back to working order.

Have you tried using the filters available when finding a match? If you haven't yet, I suggest doing it so. You can follow the steps shared by my colleague LieraMarie_A above.

If it doesn't work, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. To reach them, you can follow the steps below:

Sign in to your QuickBooks Online account.
Click the Help button.
In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
Select Contact Us.

Once your matching issue is resolved, you can proceed with reconciling your bank account. This will help make sure your QuickBooks transactions match your bank statements.

Don't hesitate to come back to this post and let me know how it goes, @GS321. I'll be around to provide further assistance.

E

eandsm

I'm also having this issue. When I look at the register, the payment has been deposited and transferred to the correct account (paypal bank to business checking). It's like "Match" is no longer needed? Funny thing is, I was matching several sales receipts, and all of a sudden it stopped allowing me to find the match. When I do a search for the amount, there is no record found, although it's in the register.

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