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POLK FOP
October 5, 2024
Question

QB will not connect to my company's Mid Florida Credit Union account

  • October 5, 2024
  • 1 reply
  • 0 views

Very frustration experience and after spending a couple hours a week for past three weeks making no progress and getting transferred 4-5 times every call, I am going to try this route and if this doesnt work I am canceling the subscription.

 

We bank with Mid Florida Credit Union.  When we try to connect our bank for transactions we get the error code "102".  Every time I spend an eternity on the phone with QB I am told it will be updated and 7:00pm tonight and just click update on your transactions page and of course there is never of an update and it still wont connect.

 

I can log right into my Mid Florida account on their website, but the same credentials only get me the error code "102".

 

Coming up on a month I have paid for this subscription and have yet to be able to use it.  Is there a fix to this issue or do I need to cancel my account?

 

1 reply

Clark_B
Clark_B
October 5, 2024

I know how important it is to connect your Mid Florida Credit Union account to QBO as it's essential for your business, @POLK FOP. Let me provide information and workaround to resolve this issue.

 

At the moment, there's an ongoing investigation (INV-105885) linked to your concern about unable to connect your Mid Florida Credit Union account and receiving error code 102 in QBO. Please be assured that our product engineers are diligently working towards a solution. For now, I recommend reaching out to our support team again to ensure you're added to the list of affected users, so we can notify you immediately once a resolution is found.

 

Here's how:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

For reference please refer to this article: QuickBooks Online Support.

 

In the meantime, I recommend manually uploading your transactions in QBO.

 

I'll also add these article to help you categorize your transactions uploaded to QBO and reconcile your accounts so they always match your bank and credit card statements:

 

 

In case you have any follow-up questions regarding the error 102 or anything else related to QuickBooks, feel free to ask me. I'm always here to help you, @POLK FOP. 

P
POLK FOPAuthor
October 6, 2024

And this is the exact response every time I have called and spent the following amount of my valuable time on the phone with QB:

 

9/23 - 51m

9/24 1h 9m

9/27 - 48m

10/2 - 1h 21m

10/4 - 1h 14m

 

I have had this subscription for almost a month and have yet to be able to use it because it wont let me connect to my bank, but QB had no problem charging my credit card for it.  So I asked to speak to someone about getting a pro-rated refund or credit for services paid until the issue is fixed, if ever and of course was again transferred to several different department who who all equally unhelpful.

 

Your chat bots are worthless and your customer service agents only know to do one thing, transfer me to another department who knows less than they do!

 

Either fix this issue, refund me my money for service I paid for and never received or credit my account until you resolve this issue.

 

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