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morganlgeoghagan
March 23, 2022
Question

QBO auto changed my comp name last year.In Jan, I waswith support on getting this changed andthey mentioned they were aware of theproblem. Still cant change. Anyone else?

  • March 23, 2022
  • 1 reply
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QBO changed my company name to an account I have to use personal tax returns. I cant change the name back to the proper company name. In January, I was on chat with support for several hours and they rose the case up the ladder and said they were aware of the problem and looking to fix it. Today, I still can't change the name and they haven't reached back to me. Anyone else have this problem? I turned off E-services and it still comes up with an error message when I try to change the company name. Frustrating.

1 reply

MariaSoledadG
MariaSoledadG
March 23, 2022

I have some additional troubleshooting steps that we can perform to fix the issue, morganlgeoghagan.

 

Sometimes, your browser is full of frequently accessed page resources that may cause some unusual responses. You can log into your QuickBooks Online account using a private browser. To do this, follow the steps:

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

Once signed in, double-check if you're already able to change the company name. If it works, return to your default browser and clear the cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. If the issue persists, try using other supported browsers.

 

However, if it still doesn't work, may I know the exact error that you are getting so we'll be able to check if there's an ongoing issue?

 

Please let us know if you have any questions about changing your company name. We'll be right here to help. 

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