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jackierva
November 24, 2022
Question

QBO Bank balance showing zero, transactions not uploading

  • November 24, 2022
  • 1 reply
  • 0 views

My bank account is showing zero balance ( i definitely have money in the account). I have hit the update button multiple times, i have unconnected and reconnected my account multiple times, i have cleared my cache and cookies. It is also not uploading new transactions. 
it is only one account doing this, i have three total. the other two are showing the proper amount and updating. 

1 reply

C
Charies_M
November 24, 2022

Hello there, jackierva.

 

All the steps you've mentioned should help fix the issue. Since performing those didn't make any difference, I suggest contacting our Customer Care Team. They'll be able to check on your transactions and identify the reason behind this problem. They can also create an investigation ticket if necessary.

 

We've recently updated our customer care experience. The best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel. Here's a link that you can check out for more info about our operating hours: Contact Support.

 

I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

Let me know if there's anything else that you need help with banking. I'll make sure you taken care of. Have a good one!

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