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zodgevaibhav
January 11, 2023
Question

QBO Import fail with error OL-222 - Quickbook Desktop 2023 MAC Plus

  • January 11, 2023
  • 3 replies
  • 0 views

QBO file imports stopped working recently, I searched all over net, support and community but could not find concrete answer, we made sure that all the file validations are correct (length's, special characters, etc...)

Cause I discovered is, QBO import is not working in Quickbook desktop if  "in fidir.txt file CREDIT service is not mentioned against the FI from  lookup {BANKING, WEB-CONNECT,CREDIT, DIRECT-CONNECT or BLANK }"

 

If I use intuit.BID for the bank which has CREDIT service mentioned in fidir.txt then same QBO file import successfully. So there seems no issue in QBO file but the Opted Service for the bank (CREDIT in this case)

 

Can any one help to validate the theory and help me to understand what is this CREDIT service and from where can we enable for bank so that QBO import will start working

 

fidir.txt file I refer - https://ofx-prod-filist.intuit.com/qw2800/data/fidir.txt

 

3 replies

T
TirzahC
January 11, 2023

Hello there, zodgevaibhav.

 

Error OL-222 indicates that QuickBooks didn't receive a valid response from the financial institution's server. This happens when you try to import one or more characters. QBO file that isn't compliant with the Open Financial Exchange (OFX) standard for exchanging financial data with QuickBooks.

 

Irregular formatting of the QuickBooks company file may also lead to the QuickBooks banking error OL-222. Make sure to double-check any invalid text on the file before importing them to QuickBooks.

 

Before we do any troubleshooting steps, I'd recommend creating a backup copy of your company file and updating your QuickBooks Desktop release version.

 

Aside from not receiving a valid response from the financial institution's server, unsupported characters in the QBO file can also cause this error. Here's how we can edit the file:

 

  1. Right-click the .QBO file and select Edit.
  2. Select any text editor app to open the file.
  3. Find and remove &amp from the text as it is an invalid character.
  4. Save the file again.

 

 You can find this information and more in the following article: Fix error OL-222 in QuickBooks for Mac.

 

If you're still experiencing issues, or need further guidance, feel free to post below. 

Z
zodgevaibhavAuthor
January 11, 2023

Thank you for quick response, but as I mentioned, Same file works if I change Intuit.BID to some other bank, issue is surely not because of &amp or any other validations.

 

If I can get clarity on the questions I asked in mail thread will help

 

"what is this CREDIT service and from where can we enable for bank so that QBO import will start working" (Refer main thread for details)

G
GebelAlainaM
January 11, 2023

Thank you for getting back to the thread, zodge. I understand the urgency to fix this issue as soon as possible. I'm here to share some details on how we can resolve it.

 

I appreciate your effort in doing the suggested troubleshooting process to fix the error, however, you still get the same concern. I'd suggest reaching out to our QuickBooks Desktop for Mac support. I'll guide you through the steps below:
 

  1. Open a QuickBooks account.
  2. Go to Help, then select QuickBooks Help.
  3. Select Contact Us.
  4. Give a brief description of your issue to Continue.
  5. Sign in to your Intuit account and then click Continue with my account.
  6. Check your email for the single-use code and enter it to Continue.
  7. Then select a way to connect, you can either choose chat with us or Have us call you.
     

Please refer to this article for the support schedule hours: Contact QuickBooks Desktop for Mac.

I've also added this article in case you'll want more details about bank issues in QuickBooks: Fix online banking issues in QuickBooks Desktop for Mac.

You can always post a reply if you need further assistance. I'll be around. Take care!

K
Kurt_M
April 11, 2023

Thanks for joining the thread, @melissa.

 

Before we dig deeper into your query, may I know what bank you're using? I'd also like to ask what troubleshooting steps you've already performed on your end.

 

In case you haven't tried any steps to fix the error you encountered, you can check this article to see guidelines on sorting out OL-related errors inside QuickBooks Desktop: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

 

You may also visit this handy article that contains steps to fix Web connect importing-related issues: Fix Web Connect import errors.

 

Moreover, feel free to check this page to learn more about handling your bank transactions inside the program: Add and match Bank Feed transactions in QuickBooks Desktop.

 

Don't hesitate to leave a comment below if you need further assistance fixing the error inside QuickBooks. I'll make sure to get back to you as soon as possible. Stay safe!

T
triview
January 29, 2024

This issue is happening on Quickbooks Desktop 2020 for Mac, too. I have tried deleting and replacing the fidir.txt files and have reviewed the contents of the qbo files.  This is a recent issue that prevents basic qbo file import.

J
JamesAndrewM
January 29, 2024

Thanks for joining the thread and sharing the details of your concern. I'll share information that could help you rectify this error.

 

Would it be possible to know which bank you are currently using? In case you haven't tried any steps to fix the error you encountered, I have here troubleshooting steps you can follow. Before you troubleshoot, make sure to: 


Download a new Financial Institution list:

1. Hold Control on your keyboard and select the version of QuickBooks for Mac you're using.

 

 

2. Select Download Linked File As, then save it to your Desktop.

 

You can refer to this article for the details of the entire process: Fix error OL-222 in QuickBooks for Mac.

 

I'm adding these articles you can use in the future:

 

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

L
LeizylM
March 16, 2024

I understand the challenges you're experiencing with the recurring OL-222 error when importing .QBO file in QuickBooks for Mac.berwick12.  Let me route you to the best support who can investigate this matter and provide the appropriate solution. 

 

I appreciate the troubleshooting steps you've performed to fix the issue. Since the issue persists, I suggest contacting our Customer Care Team. They can run a remote viewing session to help identify the root cause of this matter and apply a fix.

 

You can follow the steps provided by colleague @ChristineJoieR on how to reach them. 

 

I'm adding these articles in case you'll want more details about bank issues:

 

 

Please let me know if you still have questions or concerns when importing transactions and fixing errors inside QuickBooks.  I'm always here to assist you. Take care and have a good one.

B
berwick12
March 17, 2024

The first link in your reply doesn't address ol-222, everything but. The second link in your reply might work however I would definitely need assistance doing a test company underneath my current company. 

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