Skip to main content
W
Western11
October 31, 2022
Question

QBO is mislabeling 100's of Expensify transactions as "Business to Business Advertising" and blaming in on Wells Fargo.

  • October 31, 2022
  • 1 reply
  • 0 views
The bank feed never says "advertising" not anywhere, yet QBO continues to insert this garbage and tells me they won't fix it.  I can see the bank feed info, it's correct and it's an Expensify Business to Business Transfer (an expense reimbursement). QBO is very much in the wrong. I'm moving things to Xero for next year if they won't fix it. 

Any simliar experiences or suggestions?

1 reply

C
Carneil_C
October 31, 2022

I hear your sentiments, @Western11. Please know this isn't the impression we'd like you to have. Rest assured, I'll help you get around this issue with your bank transactions in QuickBooks Online.

 

First, we can review your bank transactions if you're utilizing the Banking Rules feature. It is an added feature that automatically categorizes downloaded transactions. It might be the reason why the system is mislabeling your transactions.

 

To check if you've set up Banking rules, here's how:

 

  1. Go to the Banking menu.
  2. From the Rules window, review if you've set up one.

 

Once you've verified if there's a bank rule, we can disable or delete them by ticking the dropdown icon beside the rule. Then manually categorize the transactions and put them in the correct accounts.

 

When everything is all set, check out these articles for guidance. These can guide you further on how to categorize your transactions and reconcile your account flawlessly:

 

 

Feel free to reach out again to keep us posted on your progress. I'm happy to lend a helping hand if you have more concerns about managing your bank transactions. Take care always and best regards.

W
Western11Author
January 1, 2023

This is 100% not the solution or an answer to my question. It has nothing to do with categorizing transactions. It has everything to do with QBO ignoring the bank feed and inserting the wrong info into the description column. Today I see QBO is using a description of "Office Depot" when the bank feed shows "Home Depot." Home Depot is the correct vendor, the bank information is correction, QBO is totally wrong. Please stop putting garbage information in the description. If Quickbooks can't read it, don't put something in there.

    W
    Western11Author
    January 1, 2023

    See attached

    Terms & ConditionsAccessibility statement