QBO keeps asking to reconnect Chase account. I have reconnected twice, but error will not go away. How can I correct this?

Thank you for turning to the Community about your online banking concern, prompt1.

I understand how this error hinders you from fetching your latest bank data and getting the online banking feature to work normally. I’m here to help and provide some information about the issue you’re experiencing.

We’ve received reports from users that they’re unable to use the bank feeds smoothly because of Error 353. Our engineers are all hands on deck working toward finding a permanent solution. This way transactions are automatically downloaded into QuickBooks Online (QBO).

I recommend contacting our QBO Care Team to keep you in the loop about the progress of the investigation. One of our specialists will collect personal data to add your company to the list of affected users. You’ll be notified via email once there’s an update about the issue.

To obtain the support information:

1. In your company, navigate your mouse to the Help icon at the top to open the QB Assistant window.
2. From there, choose the Assistant tab and scroll down to the Type something field to enter the issue. For example, banking Error 353.
3. Click the Get help from a human link and follow the on-screen steps to complete the process.
4. This action will take you to a screen that shows a list of support types.
5. Select Chat for real-time support or Callback to speak with an agent.
6. Make sure to provide the following number to expedite the process: INV-71993.

If you wish to get the latest bank entries, you can use a CSV file to bring them into your company. Then classify them according to their category types and match them to the ones recorded in QBO.
 

Please know that transactions are automatically downloaded into QBO once the issue is resolved. Thus it can cause duplication. The Exclude feature will help keep your bank records in order. This built-in tool lets you remove duplicate transactions.

You can go over this article for additional resources: What to do if you get a bank error or can't download transactions in QuickBooks Online. It provides solutions on how to find missing downloaded data. You’ll also see the links to common bank feeds errors. Click on the correct code to see the complete details.

You can bookmark our Community banking resource in your browser for future reference. It contains topics that will guide you on how to process deposits, reconcile an account, and handle bank connectivity issues, to name a few.

Those resources will get you on the right track in keeping your bank records in tiptop shape.

Feel free to visit the Community again if you need further assistance performing any bank-related activities. I’ll be around to help and get this taken care of for you, prompt1.