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FPCNS
December 23, 2023
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QBO message regarding Chase bank feeds

  • December 23, 2023
  • 1 reply
  • 0 views

The feed appears to be working, but I receive the following error message in QBO:

We're working with Chase Bank to fix your connection. You'll see an alert here as soon as there's an update.

Dec 13, 2023
 
Today is Dec 23.
The feed was not working last week, but the feed appears to be fixed. QBO people, can you please tell us whether there is an open issue on Chase Bank feeds? Really just curious whether/why I am getting a stale error message from QBO.
Thank you
Best answer by FPCNS

My experience with first line QBO support is that they have limited access to second-line (my guess is that they are paid more if they do not contact second-line), hence my message here asking whether a QBO person such as you could present this specific error message to second line and ask whether there is still an issue. If you don't have access to second-line...well then the issue can be dropped if you are unable to address it. The correct answer is that QBO is not able to resolve the issue through community and unlikely to resolve through phone support. . Thanks, 

1 reply

A
ArielI
December 23, 2023

Welcome to the Community, @FPCNS.

 

I am happy to assist you with any insights or information you may require regarding your Chase bank connection. 

 

One possible reason why bank feed errors occur is due to system updates by the bank, which may affect QBO's ability to obtain bank feeds. However, if our systems detect ongoing issues, they notify our engineers, even for minor issues. Rest assured that these issues are usually resolved within a couple of days without the need for further investigation or issue recreation. 

 

If you come across a problem that seems to be widespread and our system is not able to detect it, I suggest that you get in touch with our phone or chat support as soon as possible. Reporting the issue immediately will help us resolve it quickly, and our engineers can create an investigation to ensure that such problems don't occur in the future.

 

Here's how:

 

  1. Log in to your account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose to Have us call you to connect with us.

 

I'm also adding this article in case you encounter issues downloading transactions from your bank: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

We're always here in the Community should you have further questions or concerns about bank connectivity in QuickBooks Online. Take care.

F
FPCNSAuthorAnswer
December 26, 2023

My experience with first line QBO support is that they have limited access to second-line (my guess is that they are paid more if they do not contact second-line), hence my message here asking whether a QBO person such as you could present this specific error message to second line and ask whether there is still an issue. If you don't have access to second-line...well then the issue can be dropped if you are unable to address it. The correct answer is that QBO is not able to resolve the issue through community and unlikely to resolve through phone support. . Thanks, 

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