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March 6, 2024
Question

QBO not updating from First Bank

  • March 6, 2024
  • 2 replies
  • 0 views

3/6/2024

 

I have not been able to receive any updates between QBO and First Bank for two weeks now.

Error message 102 and 105.

I have updated login information and disconnected / reconnected the accounts.

QBO is telling me it is the bank, and the bank is telling me it is QB.

I used different web browsers as well.

Nothing is working.

2 replies

March 6, 2024

Hi there, Golden.

 

I acknowledge that you've performed different troubleshooting steps in an attempt to fix the banking error you're experiencing in QuickBooks Online (QBO).

 

As the Community is a public forum and personal data needs to be collected, it is important to ensure that this process takes place in a safe location. To achieve this, I suggest contacting our live support team again, who have the necessary tools and expertise to find an appropriate solution and learn more about the updates on the ongoing error you are experiencing. Please be assured that our product engineering team is fully committed to finding a solution and resolving this issue.

 

To contact our support team: 

 

  1. Log in to your QBO account.
  2. Click on Help (?) at the upper right corner of your screen.
  3. Tap on Search, then select Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose how would you like to contact with QB support team.

· Via a Callback, where they’ll save you a spot and call you back.

· Via Chat, start a chat with our support.

 

Furthermore, if you've already connected your bank with QBO and get the bank transactions, learn how to reconcile them by reading this article: Reconcile an account in QuickBooks Online. 

 

Let me know if you have additional banking or QBO-related questions. I'll be here to assist you at any time.

March 7, 2024

I have done the live support option.

QB support looked at the error messages and told me that it was either my PC due to a poor internet connection or my bank.

Nothing helpful.

June 3, 2024

Did you ever get this resolved? Mine is doing the same thing now. 

March 7, 2024

@goldengateelectr 

Try opening your QBO account on any private/incognito browser. If the same error persists, you can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110