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QBO says "Bank Error 105" but that's wrong

Forum|Forum|4 years ago
November 19, 2021
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I'm getting Bank Error 105 on three accounts from a single bank for days. (For those who haven't experienced this error before, it says "Try again later The bank or account site is down for maintenance so we can't connect to it. Come back later and try again. (105)")

The only troubleshooting help I've seen, in response to other posts here about Bank Error 105, hasn't solved the problem. Step 1, "Manually updating the connection" (clicking the "update" button) does nothing. Step 2, I've checked the bank's website and it is, unsurprisingly, working just fine. Step 3, is "wait." I've waited and nothing's changed.

The error QBO provides is simply dead-wrong. The bank's site is not down. It's not the reason QBO can't connect. The bank's website is working and, more to the point, is making data available for download to our other accounting systems.

So we can't rely on QBO to tell us the real reason that it can't connect to this bank when our other systems can.

I suspect that the credentials we provided QBO may be old and need to be updated. But I can't find anywhere in QBO where those settings can be managed.

I thought to simply disconnect/unlink these accounts, but elsewhere here I've seen warnings *do not disconnect* when there's a bank error. It cautions that creating a new link risks creating duplicate transactions.

How can I see, manage or reset the bank website credentials in QBO? How can I resolve this connection problem?

QuickBooks Online

Best answer by Charies_M

Hi there, marcosgarcia9595.

Jumping in to answer your question about bank error 105. This error occurs when there is ongoing maintenance on your bank or unable to establish a connection. This usually resolves within 24 hours. If not, you'll want to manually update your bank in QBO.

Here‘s how:

Go to the Banking tab.
Select the bank account and click Update.
If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
If you still can't connect, please wait 2 or 3 hours and try again.

Here's an article for more information on how to deal with Error 102: Fix banking error 102 and 105.

Also, may I know what's your financial institution's name? This way I can verify if there is an ongoing investigation specific to your bank.

I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

Then, once transactions are in, you're now ready to categorize and match them in QuickBooks.

Let me know how this goes and if you need more help with bank feeds. It will be my pleasure to assist. Stay safe and have a great day ahead!

K

Kurt_M

Welcome to the QuickBooks Community, @ jeffbean. Let me help you with your query.

To update your account information, follow these simple steps:

Go to the Banking menu or Transactions menu.
Go to the Banking tab.
Select the tile for the bank account. Then select the Edit pencil icon.
Select Edit sign-in info and then update your info as needed.

You can refer to this article if you wish to know more about how to categorize and match online bank transactions in QuickBooks Online.

Let me know if you have additional questions about this or need anything else in QuickBooks. I'm just a click away to help you.

J

jeffbeanAuthor

@Kurt_Mthank you. (This forum lost my response, so if it gets found and is now a duplicate, my apologies.)

Your step-wise solution doesn't work. What you describe does not match what I'm seeing in QBO.

At step #3, when I select the Edit pencil icon, it does not provide the "Edit sign-in info" you mention in your step #4. Instead, I get an Edit account info button. Selecting that button takes me to the category's account page. On that is displayed "Connected to [account] at [Bank]," but there is no information displayed about that connection. There is nothing actionable for me to select to manage that connection other than a checkbox to "Disconnect this account on save," which as I said, I have previously been strictly warned not to do.

I have no idea why my interface/user experience is different than what you describe.

Can you please provide information about how to manage my connection to this bank, or my "sign-in info" for it?

M

Mark_R

I appreciate you performing the troubleshooting steps shared by my peer above and sharing the result with us, @jeffbean.

I'm here to help ensure your banking issue gets resolved.

Before anything else, may I know what bank accounts you're having trouble with? Any additional information will help us verify if there are reported issues with the bank.

For now, I'd like to share with you the possible reasons why the Edit Sign-in info option isn't showing. First, your bank account isn't connected or has been disconnected to QuickBooks Online (QBO). Second, it could be the browser you're using might have data issues. In this case, you'll want to clear your browser's cache to fix data issues.

If the issue persists, I highly recommend reaching out to our QuickBooks Support Team. They can further check on this matter and provide additional troubleshooting steps to resolve the issue. They can also verify if there are reported issues with the bank.

Once everything is fixed and you're bank account is connected, QuickBooks will automatically download your transactions. Then, you'll need to organize your transactions by categorizing them.

Should you need any additional assistance managing your bank accounts, you can leave a comment below. I'll be sure to get back to you, @jeffbean.

Fiat Lux - ASIA

@jeffbean

Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

U

urbancowboy1994

Same here!

We have 5 accounts that haven't updated since 11/18/2021. This is the first time I've seen this occur.

Unfortunately, support is closed for the day, and according to status.quickbooks.intuit.com, all systems are functional. Hopefully a member of their IT support see these posts, as you're not the first to post about this.

** NOTE: Opening QBO in an incognito window did not help. Also tried updating the accounts in the QBO Android App (latest version), and still no update.

DivinaMercy_N

Hello, @urbancowboy1994.

I see that my colleague, Angelyn T, has responded to a similar post you've posted. If you haven't yet received a notification, you can access the thread by clicking this link.

It's also simple to review your accounts to make sure your real-life bank and QBO balances are in sync. This can be accomplished by going through the reconciliation process. Once finished, you can also pull up a reconciliation report that you can save to serve as a reference to avoid reconciliation issues in the future.

Don't hesitate to post your banking concerns here in the Community. I'm always here to assist you. Keep safe.

R

revans611

Same problem for me since 11/17/2021. I checked on my account through the Chase site and found that it was accessed by Intuit today, 11/24/2021. It appears to me that Intuit is able to download the data, but the data isn't sent to my data store for QBO.

B

benjid

I am also experiencing this issue with our chase accounts linking to quickbooks online. I called support and it was a complete waste of time. Very unhelpful and only 'scripted' lines and troubleshooting fed to me. Is there anyway we can speak to the engineers working on this problem? I have been now a week without my accounts being connected which is unacceptable. And Intuit wouldn't even prorate my account! They just said 'sorry sir we cannot do that.'

Too bad that Intuit has a cartel on the accounting software in the US. Getting really sick of their annual price increases and exponentially decreasing customer support and care.

J

jeffbeanAuthor

@benjid And now the Quickbooks Status page has been scrubbed of any incidents ever. It cheerfully says " All Systems Working" everywhere. It only reports incidents from Wednesday, the day before Thanksgiving, and unhelpfully reports "no incidents reported" for that period.

What happened to "Open Investigation INV-64692?" Is anyone working on it? Has any "affected user" heard anything about it? Did it even really exist, or did they just say it did to keep us placated?

Ten days of failure and counting. Next week is the month's end. Looks like things are going to get worse fast.

A

Archie_B

Thank you for responding in thread, jeffbean.

I understand the frustration of not having this function right now in QuickBooks Online. Let me share what I know about the banking error you encountered.

I just checked our system with regards to the investigation you mentioned about banking error. Our engineers are still working to identify the cause in an effort to provide a solution. Rest assured any updates will be communicated through an email to all affected users.

I'd suggest contacting our support team to assist you further about this issue and to make sure you receive all updates about it.

Thank you so much for your patience. I'll be around if you still have other banking concerns. Have a great weekend.

M

marcosgarcia9595

This is affecting me as well, no bank feed refreshes since 11/17/21 and only affecting my Chase Bank customers. What is the resolution here? This is getting ridiculous. Support is absolutely useless. I replied to their email and then they closed my case due to "no reply" what a joke.

C

Charies_MAnswer

Hi there, marcosgarcia9595.

Jumping in to answer your question about bank error 105. This error occurs when there is ongoing maintenance on your bank or unable to establish a connection. This usually resolves within 24 hours. If not, you'll want to manually update your bank in QBO.

Here‘s how:

Go to the Banking tab.
Select the bank account and click Update.
If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
If you still can't connect, please wait 2 or 3 hours and try again.

Here's an article for more information on how to deal with Error 102: Fix banking error 102 and 105.

Also, may I know what's your financial institution's name? This way I can verify if there is an ongoing investigation specific to your bank.

I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

Then, once transactions are in, you're now ready to categorize and match them in QuickBooks.

Let me know how this goes and if you need more help with bank feeds. It will be my pleasure to assist. Stay safe and have a great day ahead!

M

marcosgarcia9595

This has been going on since November 17 with Chase Bank. I've tried everything you suggested. I even reached out to Chase to have them investigate and there is no error on their end. When will this be fixed?

L

LeizylM

This is not the kind of service we want you to experience, jeffbean.

I know how frustrating it can be to get circumstances while working on your QuickBooks account. And I'm keen to help resolve this so you can get back to business in no time.

I just checked our system I found out that there's a new open investigation about the banking error. Our product team is aware of it and working to implement a solution.

I suggest calling our phone support again to add your company details to the affected users' list. This will also sign you up to receive email updates as soon as they become available.

We'll also make sure to notify you and other affected users through this thread once we receive updates from them.

We appreciate your patience while we look into this. Please stay in touch with us if you have any other questions.

P

pchang0925

Is there a resolution yet? We have the same issue but it seems the error hasn't been solved yet.

L

LeizylM

Hi there, pchang0925.

I want this banking errors to be taken care of. Let me help you get rid of these errors in QuickBooks Online (QBO).

I've reviewed our ongoing/solved investigations and can confirm there's currently one about Chase Bank, Error 105 message when connecting to Online banking. Rest assured, our engineers are still working on the permanent fix of this issue.

You'll want to contact our phone support so your name will be added to the list of affected users.

Here's how to reach them:

Click the Help menu in the upper-right hand corner.
Type in "Talk to a human", then press Enter.
Look for I still need a human and click on it.
Click Get help from a human or Contact Support Team.
Select between Send a message, Schedule an appointment, or Get a callback.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

Then, once transactions are in, you're now ready to categorize and match them in QuickBooks.

Moreover, you may check out the details from this article for more tips when fixing banking errors in QuickBooks Online: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If you have additional questions about banking or while working in QBO, leave a comment below. I'd be glad to answer them for you

W

Whiz65

Everything was working fine with the existing Discover card credit account three weeks ago. We tried adding our Discover card business savings bank account. That account never came online and the credit card account stopped thinking at that time giving us error code 105. We’ve tried everything listed on this support page over the course of three weeks still not connecting. However, when we set it up from start, it will connect to Discover card see the actual current balance. When you finish the connection process we get the air code 105 so we know it is actually seeing the Discover card account

G

Giovann_G

I'm grateful you've taken the time to follow the steps found on our support page, Whiz65.

I understand how important it is to bring those recent bank feed transactions to QuickBooks Online. I'll provide you with some details regarding the error 105 you encountered.

The error typically happens if your bank is performing maintenance or if a server problem exists. Usually, it will be fixed in 48 hours. I also did my research and found out that we have an ongoing issue with the Discover card. Our engineers are working to identify the cause and provide a solution as quickly as possible.

If you haven't been added to the list of affected users, I recommend contacting our QuickBooks Online Support. This way, you'll receive updates regarding the status through email.

Here's how:

Sign in to your QuickBooks Online company.
Select Help (?).
Click Talk to a human.
When asked, enter "getting an error message when deleting an account."
Choose a way to connect either Start a chat or Get a callback.

In the meantime, you can download a CSV file of your transaction directly from your bank website and manually upload it to QuickBooks Online. Check out this resource for a complete guide: Manually upload transactions into QuickBooks Online.

Once your transactions are in QuickBooks, begin matching and categorizing them to ensure they are put in the correct accounts.

I'll be here to help you if you need further assistance with banking. Have a great day.

P

paula2278

Novo (www.novo.co) is now unavailable too. Well this get fixed soon?

J

Jelayca V

We understand how important to have such a function, as well as the need to get it resolved quickly, @paula2278 .

Bank error 105 occurs because the bank or account site is down for maintenance so you can't connect to it. As I dig further into your problem, I have found out that there was an In Progress investigation in this matter.

Please know that we're working on fixing this problem, and you will receive an update by email when there is a solution. In the matter at hand, we thank you for your patience.

In the meantime, you may still manually add transactions if you want to record older transactions or if your bank or credit card is unable to connect to QuickBooks. Use this information for a complete guide, which shows you how to Manually upload transactions into QuickBooks Online.

Once your transactions are in QuickBooks Online, they can now be matched and categorized to ensure you have an accurate list of accounts.

If you have any further questions about banking, please do not hesitate to contact us. I'll be happy to lend a hand. I wish you a great day!

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