Question

QBO Won't Signin with NavyFederal Credit Union

Forum|Forum|3 years ago
May 22, 2023
10 replies
0 views

I am trying to setup my NavyFederal Business account for the first time and the sign in does not work at all.

I can manually signin directly with NavyFederal, and it all works perfectly but not through QBO.

When using my personal Navy Federal account, it does work, but I cannot setup my business account.

QuickBooks Online

R

RoseJillB

Hi there, Byte.

Let me help you set up your bank account in QuickBooks Online (QBO).

Connecting your online banking to your QBO account is a great advantage to automatically download your transactions and categorize them in no time.

To start rectifying your concern, have you encountered a specific error message or code that hinders you to set it up? This way, we can further check if we have received similar reports from the other users.

Moreover, I also recommend you use your bank's URL when searching for your bank institution. It could be that your bank has multiple names on our list that prevent you from connecting to the correct one.

Here's how:

From the left menu, click Transactions and choose Banking.
On the Banking page, select the Link account.
In the Search field, enter the bank's URL.
Select your bank. If you see multiple options, you may have to repeat these steps to find the correct one.
Enter your bank login on your bank's website, then select Continue.

If you're unable to find your bank institution from the list of banks supported with QuickBooks, you'll want to request support from your bank to enable you to see the option for connecting this. Please refer to Step 3: Request support for your bank to do so: Find your bank or credit card account when you connect to online banking.

While waiting for this to be available, you can manually import your bank transactions to your company file. Please visit this resource for complete guidelines: Manually upload transactions into QuickBooks Online.

Once done, browse these resources for your reference when categorizing transactions and reconciling your account.

Let me know if you have more questions about linking your bank account. I’m just a post away. Have a good one!

B

ByteElitesAuthor

No specific error other than it cannot sign in. I know for a fact it is not a typing issue as I used a password manager and I can sign in directly through Navy Federal, but not when doing it through QBO. The big difference here seems to be with the business accounts.

J

jamespaul

Hello, ByteElites.

Thanks for getting back to us with the details. I'll take it from here and help you with the Navy Federal business account connection.

I did see the Navy Federal listing in QuickBooks. However, the bank didn't explicitly state if we could only connect personal accounts (or both personal and business accounts).

The issue might be related to the account connection restrictions in place. So, we'll want to confirm this by contacting Navy Federal's support. We can ask them about the accounts we can connect to in QuickBooks Online.

However, if Navy Federal allows both personal and business accounts, then let's check if this is caused by a cache-related issue. Certain webpage or cache issues can prevent us from successfully connecting accounts with QuickBooks.

We can rule this out by using an incognito or private window:

Ctrl + Shift + N for Google Chrome
Ctrl + Shift + P for Firefox
Control + Option +P for Safari

Log in to your QuickBooks Online account, then connect to the Navy Federal business account.

When you've successfully connected, let's go back to the regular browser and clear the cache. This removes the webpage data that's causing the issue. Another way to fix this is to use other supported browsers.

If Navy Federal does not allow connections for business accounts, then we can send a request for this.

On the Connect to account page, search for the bank, then scroll down. Click the Still can't find your bank link. Enter Navy Federal as the name, then copy and paste the business account login link. Hit Request.

Alternatively, we can manually upload your transactions to QuickBooks if you need to work on your records as soon as possible.

After bringing in all of your business entries, we can start categorizing them for your books. If you need help reconciling your account, check out this guide: Reconcile an account in QuickBooks Online.

You can always drop by again if you have concerns about managing your Navy Federal records. Need help with reports, sales entries, or tax forms? Let us know and my colleagues and I will be here to help.

F

fusion_pb

FYI. This appears to be an Intuit issue as a whole between them and NFCU. The 106 error is also occurring in the Mint application.

S

steven18

I have the same issue recently. QB team said I’m added to the list and will get an email when resolved. I was disappointed with the number of steps I had to take to run payroll going back and forth between banks and QB because of this issue. I had an issue in the past when QB seemed to only be a financial focused system that was resolved quickly. Now with a couple of issues this year I’m starting to get concerned they are becoming to focused on integrations that can bring revenue and causing more issues that affect the core reason I choose to use this.

P

pjames

I've been having the same issue with my NFCU business account (error 106) for the past two weeks. Personal account connects normally. NFCU advanced tech support didn't seem to know about the issue. Quickbooks has a case number for this now: 1599962319

About once a year I have a major integration issue, which is very frustrating.

P

pjames

Finally able to connect this morning.

JoesemM

Hi there, @CJ70.

I see that you've posted the same question twice, and the other one was already answered by my colleague. Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/banking/re-qbo-won-t-connect-to-navy-fed/01/1286926#M99968.

Click the Reply button below if you have questions about bank connectivity. I'm always here to help.

C

cosloan

I am having the same issue. It was ongoing through May and June, was fixed a couple of weeks ago, and began happening again in the last couple of days. I don't understand how it can be fixed and then broken again. My biggest frustration has been with Quickbooks customer service. Their generic scripted responses all over this thread show they are not actually reading our comments. When I call in, they want to take me through all of the connection steps as if I do not understand how it works, instead of giving me an update on the actual known issue. We are looking at products other than Quickbooks at this point, the main reason being the lack of knowledgeable customer service.

AlcaeusF

Hello,

Thanks for joining this thread. I'm here to help fix the issue you're having with your bank, but I need to ask more questions.

We currently have several investigations created for this issue. To ensure I can address this appropriately, may I know if you received any specific error messages when trying to connect NavyFederal Credit Union? If so, can you share it in the comment below? Any additional information will help me provide the best resolution for your concern.

Just click the Reply button below to add more details.

I'm looking forward to hearing from you soon.

C

cosloan

It's the same error everyone else is having for this current known issue but if you would like to see it again, attached is a screen shot showing error code 106.

106-error.pdf

P

pjames

Having the same issue again. Was working for the last month when they fixed the integration the first time, now 106 error again. They didn't give me a refund the first time. doesn't effect personal checking with NFCU.

M

mv32

I know this hurdle is taking longer to resolve than anticipated, @pjames and @Burkee6.

I believe NFCU is still working on a patch since we are partnering with your NFCU bank, @Burkee6, to identify the cause to provide a solution. If you haven't contacted us yet, I recommend reaching our Care Support team's phone and chat representatives now so we can provide updates regarding the status of this issue via email. They have the appropriate tools to pull up your account to attach it to the investigation.

For refund concerns, we're unable to guarantee that we can approve any of it, @pjames. You'll want to submit a request again or directly contact our Care Support team to ensure you're taken care of:

Click the (?) Help icon.
On the Search tab, click Contact Us.
You can type Navy Federal Credit Union - 106 error.
Select Continue.
You can choose to Chat with us or Have us call you.

In the meantime, you'll want to upload online banking transactions manually to QuickBooks Online, ensuring to match, add, and categorize transactions on time.

Thank you for your continued patience regarding this issue. Please continue to comment here if you need a hand recording of transactions and other QuickBooks concerns. We're always here to share info and provide solutions. Take care always.

C

cosloan

Today I was able to connect my Navy Fed transactions to Quickbooks automatically, for the first time since it went down again. But it also transferred all the transactions I had manually uploaded so now I get to clean up all that mess.

B

Burkee6

NFCU did a patch on June 16, 2023 which allowed Navy Federal Credit Union to transfer data to my QB accounts. I last pulled data into my QB accounts on July 10, 2023. I can't pull data today July 18, 2023. Does anyone know if Navy Federal Credit Union is doing another patch to fix this issue?

R

reebettis

I am also dealing with the same bank error 106. since the beginning of the new year, and the account has been in place for 3 years, I have I have talked to 2 different reps from QB and they could not give me any information on how to get this resolved. I called my bank (Navy Federal) and they said the issue is not on their end. QBO can we get this fixed we can see that this is an ongoing issue per this thread. See thread below. Please do not post any troubleshooting task as I have tried they don't work. See if there is some type of firewall blocking Navy Federal. Thanks

error-106.pdf

F

FaithT8

Did this issue get resolved at all or did anyone find a different software to use that seamlessly works with navy federal? Help pls.

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