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March 6, 2023
Question

Quickbooks and Wells Fargo

  • March 6, 2023
  • 3 replies
  • 0 views

I am trying to connect my wells fargo business account to my quickbooks but I can not it keeps on only getting to the last page connecting to wells fargo and then says

Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank
 
 
anyone how can i fix this? I have tried contacting wells fargo and quickbooks and no one has an answer.
 
 
 

3 replies

March 6, 2023

Hi there, cflanagan907. I'll share details about the connection of your bank in QuickBooks Online (QBO).

 

Currently, we have an ongoing investigation about getting an error message when connecting to Wells Fargo in QuickBooks Online (QBO).  Rest assured that our engineers are doing their best to fix it as soon as possible.

 

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. 

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

 

I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

 

 

Please get back to us if you have any questions about connecting with your bank. We're here to further assist you 24/7.

Fiat Lux - ASIA
March 7, 2023

@cflanagan907 

Try opening your QBO account on any private/incognito browser.

April 8, 2023

I have had the same problem for a YEAR now! QuickBooks continues with the same response as you got here! I don't think there will ever be a solution. They surely aren't working fast to fix it! I'm at my wit's end and am now being forced to switch all of my banking after 20 years with Wells Fargo all because it won't connect with my Quickbooks! Every time i upload my bank statements manually it messes up everything the accountant does up!  So I suggest anyone who needs the ease of a connected bank, switch banks! 

June 26, 2023

Have you find another bank that also offers Direct Connect through QBooks Books? I am having the same issue. Wells Fargo's direct connect has been down since 06/03/2023 and it has not been a priority for their tech team to fix. Still down as of 06/26/2023. So frustrating!

June 27, 2023

Hello there, user040873.

 

I can see that you posted a similar question about your online banking connection issue with Wells Fargo. My colleague already provided an answer to the issue, so let me share the link so you can view the complete details: https://quickbooks.intuit.com/learn-support/en-us/banking/wf-direct-connect-not-working-june-2023/01/1278790#M99138.

 

You can go also save this link in your browser for future use: Find help with bank feeds and reconciling accounts. It covers a variety of topics that will help you manage your banking transactions, reconcile an account, troubleshoot bank feed errors, and so on. 

 

Don't hesitate to visit the Community again if you have other QuickBooks concerns or questions about online banking. I'll get back to help you the best that I can.