Question

Quickbooks Bill Pay Isn't Available

Forum|Forum|2 years ago
December 18, 2023
1 reply
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I was using Melio, which has been discontinued within Quickbooks Online. I received emails telling me to switch to Quickbooks Billpay. When I did so, I received the message "We reviewed your info and Quickbooks Bill Pay isn't available for your business. This may change in the future."

Any idea on why that might be?

I called in, and the first person told me I had to wait 3-5 days because "the engineers were reviewing companies." This didn't make sense to me and it didn't sound like the rep knew what they were talking about, so I tried chat. Chat sent me to bill.com, then sent me to a number that disconnected me. So I tried a call back again. This rep first told me it was because I was still connected to Melio and I had to disconnect completely from Melio's side. I pushed back on that, she went and researched more, then came back and told me that I shouldn't disconnect Melio after all, and that they couldn't tell me why it isn't available, that it just isn't. I spent a good two hours with Quickbooks on this.

QuickBooks Online

A

AnneMariee

Hello there, Sculpin. Let me route you in the right direction for support.

I see you've already reached out to our support team. However, I recommend contacting them once more. They have the resources to thoroughly examine and investigate your concern in a secure environment. Additionally, they can follow up on your concern and provide real-time assistance about it.

Here's a step-by-step guide on how:

Go to the Help menu and select the Search tab.
Next, click Contact Us.
Then, enter a brief description of your concern and select Continue.
Lastly, choose either Start a Chat or Get a Callback to start connecting with them.