Question

Quickbooks can’t access Lowe’s Commercial account banking feed @ onlinecreditcenter6.com, this is an outdated address. Correct address: https://lowes.syf.com/commercial/

Forum|Forum|3 years ago
April 3, 2023
12 replies
0 views

Lowe’s commercial accounts will not connect with Quickbooks until this error is corrected. Will Quickbooks update the banking feed?

QuickBooks Online

Adrian_A

Hi, ALARA1.

Let's run some troubleshooting steps to isolate the issue so you can get back on connecting your Lowe's Commercial bank account.

When a user encounters unexpected behavior, such as runtime problems, we can typically fix the issue by doing basic browser troubleshooting. To start with, log into your QuickBooks Online account in a private/incognito browser. Here are the keyboard shortcuts:

Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

Once you're in, link the Lowes Commercial account. If it's successful, return to your regular browser and clear the cache to eliminate the junk files.

We can utilize other supported browsers if the same issue occurs. The one you're using now may have a temporary problem with QuickBooks Online.

Once connected, feel free to browse these references in managing your downloaded bank transactions:

You can always post if you have concerns with the categorization and reconciliation process.

F

Fme 11

This does not work. Still cannot connect after following the above steps.

Fiat Lux - ASIA

@ALARA1

Use MT Online or one of the converter tools (e.g csv2qbo) as a workaround for the time being.

https://www.moneythumb.com/?ref=110

B

bparkins

I've submitted feedback to QB. I also called QB and they said an update is going out on 5/5/23 to try and resolve this error.

N

nails

if it happens that would help speed up my bookkeepers time closing the monthly books. Crazy it take months for a link fix.

K

KHowe1

Has anyone had any luck getting this to work?

P

PivotNC

QB just reported to me that the situation will not have any update until June 30!! How are we supposed to hold on that long? What about a work around, has anyone had success with figuring that out? The help line has not been helpful with a solution. How can we talk to a management about this and get a real answer?

D

DonnaG1199

I have been having this same issue and get NO WHERE with the customer support - they give me things to try but they are all things that have been tried in the past and know they don't work. Even after I explain to them that I have TRIED THEM ALL!

Can someone please get this fixed! What is taking so long?? So very frustrating!

M

mja1979

After months, I'm at least now getting this message. Of course, when I go to the Lowe's bank site, there is nothing to do or any notification of any kind. If I try to continue, it just asks me to log in again and the cycle continues...

JaeAnnC

I understand banking errors can be a hindrance, @mja1797. Let me chime in and explain why you're encountering this issue in QuickBooks Online (QBO).

It appears from your screenshot that you're receiving a bank error 108. As per checking, our engineers are conducting an investigation into this matter when syncing Lowe's Commercial Card in QBO. Rest assured that our team is diligently working to provide a fix for you to get back to business seamlessly.

In light of this, I advise getting in touch with our customer service to include you in the list of impacted users. By doing so, you'll be notified by email when new information regarding the investigation is made available.

In the meantime, I suggest manually uploading bank transactions into QBO as a workaround. I'm going to show you how.

First, pick a start date. You need to identify the date of the oldest existing transaction currently in the account to avoid entering duplicates. Here's how:

Go to the Gear icon and select Chart of accounts.
Click the Lowe's Commercial Card account and hit View register.
Find and note the date of the oldest transaction. Usually, it's the opening balance.

Next, download the transactions from your bank before entering them into QBO. To do that:

Sign in to your bank's website.
Follow your bank's instructions for downloading CSV files of your transactions to your computer.
Review the date range for the download. It should be at least a day before your oldest transaction.
Once done, download them and save the file on your computer.

For the continuation of the steps, please see this article: Manually upload transactions into QuickBooks Online.

Additionally, it's a good idea to reconcile your accounts once a month to ensure that your bank statement and QBO entries correspond with each other. Doing so guarantees that your books are accurate and balanced.

Stay in touch if you have any clarifications about online banking. I'm here to take care of your concerns. Stay safe!

M

Martin Electrical

I have contacted support to be added to this "list". It's been weeks. I called again Friday and was basically told I need to upgrade my subscription in order to received advance support for this issue. Customer support like that will cause me to change systems frankly. I should not have to pay more money to fix an issue you are having in a program I already pay for.

Lowes has stated the link could be the issue and I see you still are not using the right like. SO WHY NOT CHANGE IT ALREADY. This issue should not be that complex that it's taking you this long to fix and from simply research online this is a common issue QB has with Lowes.

F

FinancialIndepent

Seems like the main issue here, aside from the new url to Lowes Commercial, is that there's a security question needing to be answered, but QB isn't connected or showing what Lowes Commercial is requiring. Mint.com has handled with this already for other accounts, so hopefully the dev teams are talking to each other on solving this quickly.

I

info1511

has anyone tried disconnecting their bank and connecting a new link?

M

mja1979

Still not working for me...

I

info1511

i was told to disconnect my lowes account and try linking the new account and i did this and now i can't get back my old link.....thanks to qbo support team and why can't we communicate with the engineers and know that they have tried updating the link because we already know the old link is still there

D

DonnaG1199

Tried AGAIN this morning - got this message - When I click on "take care of it at bank site" - this takes me to the Lowes credit card login - I log in - no issues - then go back to the QB landing page and it asks me to sign back in - it is just a repeating process - nothing has changed!!!

M

Maybelle_S

I can see the urgency of getting this resolved, DonnaG1199. I know how important it is for you to reconnect your bank with QuickBooks Online (QBO). Let me share additional information about this matter.

In your case, based on the screenshot you provided, there's an investigation about Lowe's Commercial Card (Synchrony) getting an error 108 in QBO.

Our product engineers are investigating the connectivity problem (INV-87710) with Lowe's commercial credit card. I recommend contacting our Customer Support Team to include your company details as an affected user during our investigation. Once we have an update, our team will send out notification emails.

Here's how:

Click the (?) Help icon in the upper right-hand corner of the dashboard.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click I still need a human.
Hit Contact Us to connect with our live support.
Choose a way to connect.

In the meantime, you'll want to get transactions from your bank and upload them manually in QBO.

I appreciate your patience as we address this matter. If you have any additional concerns, please don't hesitate to comment below.

D

DonnaG1199

I have contacted them - I have been on the phone several times trying to get this worked out, but have received NO updates.

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