The QuickBooks Cash and Envelopes is a nightmare. The interest is more than anywhere else but it creates a can of worms working with it and I am currently struggling to properly reconcile my books. I do not trust that this set up is linked to a legitimate bank. The envelopes are not visible as a separate accounts for reconciliation. Transfers between the envelopes and the Cash account are not showing up online to allocate. Transfers between the envelopes and the Cash account are on the paper statement.Generally, transactions showing on the statements do not line up with the transactions online. - I have some showing on the statement that aren't online and I have some online that are not on the statements. The latter is especially true for the bookings back and forth to the envelopes.I have an invoice that was "withheld" - it shows as paid for the customer in full, it shows as a partial payment on the paper statement (excluding an outrageous unknown $49.85 fee that had been taken off and I can't get refunded), it does not show at all in the QB Cash account online! Entering it in the chart of accounts throws the reconciliation off because the amounts don't match and the customer is now showing two payments for the same invoice as they can't be matched. I was charged 2 additional charges for the above mentioned payment that supposedly bounced but IT NEVER DID and I am not getting a refund from anyone. $45 in total on top of the above.I have a pending payment that I KNOW will not be credited because it is being counted double for some reason as it was already paid previously and allocated. No idea how to get it out.No capable live support is available, you're being handed from left to right to left and nobody can provide an answer to anything. The worst part - because nothing aligns - paper statements vs online postings vs accounts between accounts I have the HARDEST time to properly reconcile and my books are a complete scrambled mess. I am pulling everything off this account and going back to my "old ways". Right now I am honestly a little worried about the accuracy of my books because of this and don't know how to properly get them sorted out...

Question

QuickBooks Cash and Envelopes - Problems with proper posting, etc

Forum|Forum|4 years ago
September 23, 2021
2 replies
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The QuickBooks Cash and Envelopes is a nightmare. The interest is more than anywhere else but it creates a can of worms working with it and I am currently struggling to properly reconcile my books. I do not trust that this set up is linked to a legitimate bank.

The envelopes are not visible as a separate accounts for reconciliation.
Transfers between the envelopes and the Cash account are not showing up online to allocate.
Transfers between the envelopes and the Cash account are on the paper statement.
Generally, transactions showing on the statements do not line up with the transactions online.
- I have some showing on the statement that aren't online and I have some online that are not on the statements. The latter is especially true for the bookings back and forth to the envelopes.
I have an invoice that was "withheld" - it shows as paid for the customer in full, it shows as a partial payment on the paper statement (excluding an outrageous unknown $49.85 fee that had been taken off and I can't get refunded), it does not show at all in the QB Cash account online! Entering it in the chart of accounts throws the reconciliation off because the amounts don't match and the customer is now showing two payments for the same invoice as they can't be matched.
I was charged 2 additional charges for the above mentioned payment that supposedly bounced but IT NEVER DID and I am not getting a refund from anyone. $45 in total on top of the above.
I have a pending payment that I KNOW will not be credited because it is being counted double for some reason as it was already paid previously and allocated. No idea how to get it out.
No capable live support is available, you're being handed from left to right to left and nobody can provide an answer to anything.
The worst part - because nothing aligns - paper statements vs online postings vs accounts between accounts I have the HARDEST time to properly reconcile and my books are a complete scrambled mess.

I am pulling everything off this account and going back to my "old ways". Right now I am honestly a little worried about the accuracy of my books because of this and don't know how to properly get them sorted out...

QuickBooks Online

LieraMarie_A

I know it's important to ensure everything is reconciled, @stine0804.

I appreciate you taking the time to reach out to us here in the Community. I'm here to share some information about Envelopes and Cash account.

Envelopes in QuickBooks make it easy to set aside funds for future expenses. The Cash Flow menu doesn't include envelopes as part of your QuickBooks Cash total balance. On the contrary, in the Banking menu, you'll see the total balance of your Cash account, including your envelopes.

When transferring funds, it moves from QuickBooks Cash to envelopes instantly. It takes a bit longer to transfer money from an external bank account to an envelope, usually 3 - 5 business days. You can find more information about this topic in this article: Learn more about QuickBooks Cash accounts and the Cash Flow menu.

If they're not showing up in your account, I'd suggest reaching out again to our Payments Support team. They can take a closer look at your account and check this further.

Here's how:

Click the (?) Help icon in the upper right-hand corner of the Dashboard.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click I still need a human.
Select Contact Us to connect with our live support.
Choose Get a callback.

I'm also linking these helpful resources about reconciliation:

Please let me know how it goes or if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'm always here to assist. Have a great day

LieraMarie_A

Hi @stine0804,

Hope you’re doing great. I wanted to see how everything is going about working with Envelopes and Cash account. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

S

stine0804Author

Unfortunately, it was not. I transferred everything out to my normal bank account and have to manually do a reconciliation now between all the account to properly reflect on the balance sheet and in my transactions. It was a nightmare and I still have two items that I am not quite clear on how to book.

For now, I will not be using QB cash at all since the processes are not aligned and having so many different issues with one bank account (paper statement, online transaction list, reconciliation screen not matching, invoices not being allocated or available to match, etc.).

D

Devee

I am having a very similar problem with a client’s envelopes. The transfers to and from the checking account and the envelopes show on the bank statement, but not online. I tried chatting with support for 2 HOURS to fix this and all I got was I must have made adjustments when I reconciled (not that they could show me any evidence of that). I just need to know how to get the transfers to show so the envelope amounts will be correct. I tried creating regular transfers, but that completely throws off the reconciliation of the main checking account. It’s like the main account doesn’t recognize the money from envelopes coming into or out of it. I just started working on this clients books and as far as I can tell this was not an issue until a couple of months ago.

K

Kevin_C

I hear your sentiments, and I totally understand the urgency of getting this resolved, Devee.

I’ll ensure you'll get the help you need and route you in the right direction of support to solve the issue with transfers not posted online but shown in the bank statement.

As much as I'd like to take care of this, the Community is a public platform, and we want to protect your security and privacy. Thus, I recommend contacting our Customer Care Team to check your account securely. I understand you've already reached out to them. However, it would be best to contact them again since they have the tools to look into your account and perform a screen-sharing session to do further investigation into this behavior.

You can contact them via phone call by clicking on this article and following the detailed steps, depending on your product: Contact Payments Support.

Please let me know if you need anything else or have further concerns about managing your QuickBooks account. Just leave a comment below. Have a great day ahead!

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