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November 23, 2023
Question

Quickbooks checking connection fail?

  • November 23, 2023
  • 1 reply
  • 0 views
My qbo app is very sporadic about when it will show me my balance. The one single most important thing a book keeping system is used for and it fails constantly?

1 reply

AlverMarkT
November 23, 2023

I'm here to help, @ethic.

 

One possible reason for sporadic updates to your checking account balance is the accumulation of cache in the QuickBooks Online (QBO) app, which may have become corrupted over time. Let me help you how to clear your app's cache.

 

For iOS:

 

  1. Proceed to your phone's settings.
  2. Select General, then choose iPhone Storage.
  3. Tap QuickBooks Online from the application list.
  4. Select Offload App to free up the storage without deleting the documents and data for the app.

 

For Android:

 

  1. Go to your phone's settings,
  2. Choose Apps (varies by device).
  3. Select QuickBooks Online from the application list.
  4. Go to the Storage section, then tap Clear Data.

 

If the issue persists, I recommend uninstalling the app and reinstalling it to give the app a fresh start. I also suggest ensuring to turn on the app permissions after this. Alternatively, you can also utilize the mobile browser to check your checking account balance.

 

I'm adding this article as a future reference to check which QBO features are available on different mobile devices: Compare mobile app features.

 

We're always here should you have further updates on your concern about the sporadic update of your checking account's balance. Take care.