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ewilson47
July 26, 2024
Question

Quickbooks Checking (GreenDot) has taken my money With no reason

  • July 26, 2024
  • 1 reply
  • 0 views

I went to go pay some thing and I got told I don't have enough money in my account which was odd because I knew I had at least 1300, I go to look and I have four dollars in my account. I do the math from when I made the deposit and all my transactions and I should have about 1300 left.

 

I called QuickBooks they go "oh that's weird it just like disappeared" they sent me to Green Dot and I get "oh that's weird it just disappeared, we will open a case It will be resolved in two business days"

 

Literally two business days today and no resolve and I called back and they told me to wait another day. 

How is this even legal or possible that they can just disappear my money and not know what happened nor give it back to me why they investigate why it's gone. I have bills bouncing now I can't pay my electric bill or my cell phone bill because Green Dot/QuickBooks has no idea what happened to my money!

 

It's literally gone and I'm getting told to wait another day for them to resolve this which is ridiculous!

 

I really wish somebody would get on green dot for me and escalate this cause I tried and I'm talking to somebody in India reading from a script and it's infuriating!

 

I just read that green dot was fined by the federal government too for weird Banking  practices... Maybe QuickBooks needs to change their partner!

    1 reply

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    GebelAlainaM
    July 26, 2024
    We know where you're coming from, and see the urgency of getting this fix as soon as possible, @ewilson47.

    Before anything else, we recognize how essential your money is in QuickBooks and the value of every penny. I see that you've already called support. We aim to protect and secure your data, and we're unable to discuss any money movement concerns in a public space. Thus, contacting our support again is the best way to resolve this matter.

    In the meantime, we will submit an internal complaint on your behalf regarding this experience. Please know that assisting and resolving your concerns is our top priority.

    I'm attaching these articles for future reference in handling your QuickBooks Checking account:

    Let us know if you have other QuickBooks-related queries. The Community forum is always here to help.
    E
    ewilson47Author
    July 26, 2024

    Thanks but I have called and called and even got it "escalated" with Green Dot and they gave me the same lIp service except now instead of "it will be resolved in two days" i get "we try to resolve in two days"  So now i'm just SOL I guess?? 

     

    My case number for Green Dot is 165 535 011 if you can try and get it moving faster?

     

    I have bills to pay and they are bouncing, I have shopping to do to feed my family and I can't because Green Dot just poofed away money and cannot restore it like wth?? This is ridiculous!

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