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Rq1
February 7, 2025
Question

QuickBooks Checking Mobile Deposit Doesn't Work

  • February 7, 2025
  • 1 reply
  • 0 views

Tried to use mobile deposit for checks and it simply doesn't work. I call support and they transfer me around and when someone finally said they could look into it. All they could tell me was that they couldn't process the check. I am a real estate agent and my commission checks all come from the same company. If they can't tell me why I can't deposit any of them what am I supposed to do. I tried depositing a check from a personal account. Just a check someone made out to me and they still can't process it. Apparently because it is hand written. Support also told me that all checks for mobile deposit must be printed. No hand written checks?!? Where does it say that in the requirements??? Did I miss it somewhere?

 

How does ANYONE do mobile deposit of checks with QuickBooks Checking? Has anyone actually been able to do it?!?

 

When I called support they first time they transferred me around to someone who said he could help and after giving him all my info said he would have to escalate it and gave me a case number. Now calling back, everyone says the support ticket number isn't valid!!! Who did I give my info too?!?!

1 reply

R
Rea_M
February 7, 2025

I hear you, Rq1. Situations like this can be quite a challenge, especially when it affects your business operations. Rest assured, we will tackle everything together. Let’s pinpoint the reason for your check deposit difficulties so we can take the right actions and ensure a seamless process moving forward.

 

Before we proceed, please share the specific difficulties or errors you encountered while depositing your checks using QuickBooks Checking mobile deposit. Did you use the QuickBooks mobile app or the QuickBooks Money mobile app for the deposit? Any details you provide will help me better understand your situation and tailor the best solution for you.

 

To ensure a smooth experience, there are a few important guidelines to keep in mind:

 

  • Check Criteria: All checks you wish to deposit must be made out in your name, endorsed by you, and drawn on a bank account in the US or a US territory. Both printed and hand-written checks are accepted.
  • Non-Cancellation Policy: Once you submit a mobile check deposit, it cannot be canceled. We encourage you to double-check all details before submission to avoid any inconvenience.
  • Eligible Check Types: If your checks meet the above criteria, you can deposit various types such as personal and business checks.

 

On average, it can take up to 5 business days to receive your funds. You'll be notified once the money is in your account, and you can also log in anytime to check your transaction history.

 

If your check is rejected or returned, you'll also receive an email. In case of a rejection, your check will be resubmitted. If it still can't be processed, you’ll need to contact the check writer for further action.

 

You can find more insight about the use of mobile check deposit with QuickBooks Checking in this article: Find out more about mobile check deposit.

 

On the other hand, if your issue persists, I recommend reaching out to our QuickBooks Live Support team again for further assistance. They have resources to thoroughly investigate why you're unable to deposit checks in the QuickBooks mobile app and can guide you toward an effective solution.

 

Additionally, you might find this article helpful for answers to some of the most common questions about QuickBooks Checking: About the QuickBooks Checking account. It could provide you with valuable information!

 

Resolving your mobile deposit issue is essential, Rq1, as I understand how much it impacts your business. If you have any additional details or questions you'd like to share, please don’t hesitate to hit the Reply button below. I’m here for you and dedicated to providing continuous support throughout this process.

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