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M
MrsCrawdaddy
July 21, 2022
Question

QuickBooks Customer Payments

  • July 21, 2022
  • 1 reply
  • 0 views

Between 1/29/2022 - 4/19/2022, $92,500 in payments were received for "QuickBooks Customer" and we have no clue where this came from. All the receipt numbers say "RECON" with no customer name except "QuickBooks Customer". The only thing that is different is the last four of the credit card number on the payment. I believe these are duplicate payments but how to you confirm that since all I have is the last for of the card # and the amount. Is there a report I can run that shows last four card #'s; amount; and who the actual customer is to verify that they are duplicate payments?? 

 

We process credit card payments through Intuit Merchant Services and I'm thinking there was a glitch in QB that created duplicate payments.

1 reply

A
AbegailS_
July 21, 2022

Thanks for checking in, @ MrsCrawdaddy.

 

I'm here to help you remove your duplicate transactions to keep your books up to date.

 

To resolve this issue, let's locate the payment that causes duplicate then manually delete it. Please make sure that this duplicate is not connected to an invoice or any other transactions.

 

To do this, here's how:

  1. Go to the Banking menu.
  2. Select Bank Feeds and then Bank Feeds Center.
  3. Find and select the statement from the Items Received From Financial Institution section. Then select View.
  4. Match the appropriate transactions. Select Done to match them.
  5. Select Yes in the Not Finished Matching screen. You'll return to the Online Banking Center.
  6. Find and select the same statement from the Items Received From Financial Institution section. Then select Delete.

 

Now, I'm linking an article that will help remove duplicate transactions in QuickBooks Desktop.

 

You can also check out this article that will help you in the future: Deposit customer payments.

 

Also, let me add this article about reconciling an account to make sure it matches your real-life bank statements: Reconcile an account in QuickBooks Desktop.

 

I'm always here if you need more help in resolving those duplicate entries and or anything else. Just let me know by leaving a Reply below. Keep safe and have a great rest of the day!

M
MrsCrawdaddyAuthor
July 21, 2022

Is there a way to verify that these are truly duplicate payments using just the date; amount; and last four of the CC#??? 

R
RoseJillB
July 21, 2022

Thanks for your prompt reply, @MrsCrawdaddy.

 

Yes, you’re right! You can also use those factors to verify duplicate transactions in QuickBooks Desktop (QBDT).

 

Once verified, you can then follow the steps outlined by my colleague, AbegailS_, to remove duplicate transactions.

 

Also, I’m adding this article for your reference when matching transactions and reconciling your account:

 

 

Feel free to get back if you have more questions about your transactions in QuickBooks. Have a good one!

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