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Bivent
January 31, 2022
Question

Quickbooks Desktop 2019 uses Chrome 84 and breaks Banking

  • January 31, 2022
  • 1 reply
  • 0 views

Starting January 2022 my version of QuickBooks 2019 Pro Desktop (NOT ONLINE) seems to be using Chrome 84 as a browser, probably finally updating from IE however it breaks things
IF anyone has solutions to below I would love to hear them:

 1. I can longer use the RoboForm password manager in QuickBooks browser, apparently QB blocks 3rd party addons to the browser. I have to enter username and password for Banks that don't have direct Connect  making entry difficult with complex passwords.

2. When logging into bank and downloading QBO File it will only offer to save file, it won't auto open as in the past, better method is open bank site on external browser and download QBO files from there so they auto open in QB2019.

3. RoboForm works everywhere else in QB2019, Logging into company, direct connect to credit cards etc, just not the browser. Which also makes 2 above work with RoboForm.

 

I have used tool hub, no fix there. Software is up to date for QB2019 Pro. I am not upgrading to next version yet, the 300% price increase is a bit much at the moment

Any real help appreciated.

 

1 reply

JessT
JessT
January 31, 2022

Hi Bivent,

 

First off, thank you for doing the initial troubleshooting steps, like updating your QuickBooks and for utilizing the Tool Hub.

 

So far, we don’t have any news about the RoboForm password manager, but we’d be happy to check it more for you with the help of our QuickBooks Desktop Support. They can request a screen-sharing session to get more details. However, I cannot guarantee a full solution because such software is third-party.

 

To contact our the support team:

 

  1. Click on Help.
  2. Choose QuickBooks Desktop Help.
  3. Choose Contact us.
  4. In the description field, enter a summary of the scenario and hit Continue.
  5. Click Message an agent.

 

You can also call the phone number in this article: Contact QuickBooks Desktop support.

 

Feel free to touch base with me if you have any other concerns. Take care and have a good one!

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