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QuickIsland
April 29, 2025
Question

QuickBooks Error 187

  • April 29, 2025
  • 1 reply
  • 0 views

How do I resolve for QuickBooks Error 187? This indicates that I am answering my security questions incorrectly, however, I have contacted my bank and we've reset my security questions. I've been logged into my Online Banking separately to ensure my answers are correct, which they are. I read somewhere that Quickbooks saves your answers, since I updated them is it using my old answers? Can you provide more insight, is there case-sensitivity? Thank you

1 reply

MsNorthPND18
MsNorthPND18
April 29, 2025

You're on the right track by resetting your security questions with your bank and verifying your answers, QuickIsland. I will provide details to fix the error you've encountered in QuickBooks Online (QBO).

 

Before proceeding, which bank are you trying to connect? You're correct, error 187 occurs when the additional security requirements of your financial institution. Since you already changed your security questions with your bank, we can check if this is caused by your browser issues.

 

To begin, log in to your account using a private or incognito window and connect your bank. Here's how you can open a private window depending on your web browser:

 

  • Google Chrome, press CTRL  + Shift + N
  • Mozilla Firefox: press CTRL  + Shift + P
  • Internet Explorer: Press CTRL  + Shift + P
  • Safari: press Command + Shift + N

 

Once done, clear the cache in your regular browser to improve the application's performance. Avoid clearing cookies, as this does not help resolve bank connection issues. You can also try logging in to different browsers for the best experience.

 

If the issue persists, I recommend contacting our live support team. They can pull up your account in a secure setting and determine why you're still getting the same error after performing the suggested troubleshooting. Here’s how:

 

  1. Go to the Help icon in the top right-hand corner.
  2. Select Search and open any article, then press the Contact Us button.
  3. Select a topic or enter your question in the box and hit Continue.
  4. Choose the best way you'll want to reach out to us.

 

They are available Monday to Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT.

 

In addition, you may refer to these articles to categorize to accurately record your bank transactions. After that, you can reconcile your accounts to avoid discrepancies:

 

 

If you still need help with your bank connection, you can comment below and I'm here 24/7 to assist you.

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