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A
asm212
January 18, 2024
Question

Quickbooks keeps directing me to PNC bank when I try to log in to Account view. How am I suppose to connect to Account view?

  • January 18, 2024
  • 1 reply
  • 0 views
I can see that PNC chose to do a work around and forced me to set up a different account to my online banking portal to make it easier (instead of upgrading their technology).   The work around is called account view.  After going through the whole process on PNC's end, I try to link my new business card on Quickbooks.  linking up an account through Account View (aka PNC's frugal work around) and it is an option on quickbooks to select Account View.  However the log in for account view is not being accepted but it is accepting the PNC online banking log in.  this tells me that Quickbooks code needs to be updated and needs to point to the actual Account view log in and not the PNC online banking log in.  Who in quickbooks is listening and can get this bug fixed!!! I hate working with companies that cannot keep up with technology.  I can't wait for AI to take over these inept organizations.

    1 reply

    R
    RhoiceW
    January 18, 2024

    Thank you for reaching out to the Community, asm212.

     

    Sometimes, QuickBooks may not work properly because of the issues with your browser. We can help you by logging into your QBO account using a private browser.

     

    To do this, follow these steps:

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

    If you can successfully log in using a private browser, go back to your regular browser and clear its cache.

     

    Also, here's an article for you to check and learn what to do if you see error messages or don't see recent downloaded bank transactions: What to do if you get a bank error or can't download transactions in QuickBooks Online.

     

    In addition, I've inserted a link for you to check and learn how to combine transactions into a single record to match your real-life bank deposits: Record and make bank deposits in QuickBooks Online.

     

    If you have further concerns related to banking, feel free to reply here. We're here 24/7.

    A
    asm212Author
    January 19, 2024

    so i followed your instructions.

    1.  I opened quickbooks in incongnito

    2.  logged in to quickbooks

    3. tried to connect to PNC account view (hopefully with my account view log in)

    4.  FAIL - i got the same error, it will not allow me to log in to account view, directs me to pnc online banking. 

     

    I would like to reiterate, i think this is a coding errror that quickbooks needs to adjust asap.  I am bringing this bug to your attention, and writing about it a second time.

     

    if you would like to reply with more links and more instructions, go for it, but i'm sure this will be the same error.

     

    when i call your help hot line i get disconnected.  surprisingly this is the most efficient way to get help on quickbooks.  i use efficient loosely, because 24 hours and i still haven't resolved a simple problem.

    F
    FaithA
    January 19, 2024

    I understand the urgency of the matter @asm212. Allow me to help you navigate through this issue and ensure you'll be able to log in successfully.

     

    Since the issue persists even after following the steps provided by my colleague, I recommend getting in touch with our technical support team. I'm aware that you've already contacted them, but it's the best we can do given they have the necessary tools to look at this issue safely and securely. Please note that calls will be entertained based on queue. 

     

    Here's how we can contact support:

    1. Log in to your QBO company.
    2. Select Help (?).
    3. Click Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    For future reference, feel free to refer to this article if you plan on arranging your transactions after reconciling your bank account in QBO: Categorize online bank transactions in QuickBooks Online.

     

    We're here to lend a hand 24/7 if you have other banking and QuickBooks-related concerns. Stay safe.

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