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Jazz2022
September 7, 2022
Question

Quickbooks Mac Desktop 2022 online banking and QBO Files

  • September 7, 2022
  • 1 reply
  • 0 views

I'm using Quickbooks Mac Desktop 2022 - I can't get any online banking setup without the app crashing.

 

I'm using a MacStudio with the latest Monterey 12.5.1.

 

I tried deleting the app and plist preference files and the files in the app support folder - installed fresh.

 

Tried a fresh new company file - all I do is create a dummy credit card account - then go to try to import a QBO file - boom. Crash reporter.

 

Also tried to setup direct connect with AMEX - it shows my card account - I link it to the one in Quickbooks. It says successful. When I click Done - Boom - crash reporter. EVERY TIME!

 

So it's not my data file... this is happening with a generic fresh file and various QBO files too.

 

I'm guessing this is a bug but support doesn't admit to it... yet.

 

Any ideas?

1 reply

J
Jazz2022Author
September 7, 2022

Tested the same situation on my 2017 MacBook Pro also running Monterey but 12.4.1.

 

Online banking worked! - as expected.

 

So - is the issue 12.5.1? or is it the M1 chip?

 

Tested this with my original huge file - all good. Tested this with a new company file. Also worked.

Imported QBO files - no issues too. Direct connect fine.

 

So anyone else running 12.5.1? - what about on an M1 Max processor?

C
Carneil_C
September 7, 2022

It's good to hear that your online banking worked, @Jazz2022. I also appreciate the steps you've taken to sort out this matter.

With regards to running the Monterey 12.5.1 and M1 Mac processor, I'd recommend reviewing this helpful resource for more information about what the system requirements are before installing QuickBooks Desktop for the Mac version you have: System requirements for QuickBooks Mac Plus 2022. 

 

For additional information on the different ways of updating QuickBooks, please see this link: Update QuickBooks for Mac to the latest release.

 

You can always visit this site to be updated with the latest enhancements with QBDT for Mac: What's new in QuickBooks Desktop for Mac.

 

I’m always ready to assist you if you have any other questions or concerns about managing your files. Tag me in your reply, and I’ll sprint back into action. Have a good one and stay safe at all times.

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