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E
etbf23
August 28, 2023
Question

Quickbooks Online Accounts

  • August 28, 2023
  • 1 reply
  • 0 views

We are seeing account transfers and payments with "XXXX" instead of the last 4 of the bank account like it used to show on Quickbooks Online for our bank transactions from Chase. Any idea how to fix this?

1 reply

R
ReymondO
August 28, 2023

Hi there, @etbf23.

 

I wanted to inform you that there is a currently active investigation regarding the downloaded transactions from Chase Bank that are displaying Security Masking.

 

Our team of engineers is already aware of this issue and is diligently working towards a resolution. To ensure your concern is addressed promptly, I recommend reaching out to our phone support. By doing so, your account can be added to the list of affected users. Rest assured, we will notify you via email as soon as the problem is resolved.

 

To get in touch with our support team, follow these steps:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. Select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

In addition, you can check out this resource to help you in reviewing downloaded bank and credit card transactions in QuickBooks: Categorize online bank transactions in QBO.

Should you have any additional QuickBooks-related inquiries, don't hesitate to reach out here. We're available round-the-clock to assist you. Stay safe!

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