Question

QuickBooks Online appears to be duplicating some of our deposit records, seemingly at random. Anyone else having this issue?

Forum|Forum|5 years ago
November 5, 2020
3 replies
0 views

For the past few months, I've found 1-3 deposit entries in our check register that are duplicated. I'm sure I didn't enter these deposits twice. I'd like to know a) why this is happening, and b) how to prevent it. Thanks for any leads.

QuickBooks Online

M

MirriamM

Thanks for reaching out to the Community forum, mwilliams1. I'm here to lend a hand.

I have checked our records and haven't seen any the same reports coming from other users.

If those transactions downloaded on the Banking page, once it's added on the register, this will show in the Categorized tab. To remove duplicates, you can undo the transactions.

Here's how:

In the left menu, click Transactions or Banking.
Go to the Banking page, select the Categorized tab.
Select the checkboxes of the transactions that are showing duplicates.
Hit the Undo button.

Once done, the transaction will go back to the For review tab. And to avoid confusions when reviewing your data in the future, you can exclude what we have undone.

Select the checkboxes of the duplicate transactions.
Hit Exclude.

To avoid duplicates in the future, I recommend double-checking the transactions first before adding it to your register. You can take a look at this article for a guide when categorizing bank transactions: Categorize and match online bank transactions in QuickBooks Online.

Please let me know if you have any other issues or concerns by leaving a comment in this thread. I'm more than willing to assist. Have a great rest of the day!

M

mwilliams1Author

Thank you for your help and suggestions, MirriamM.

We don't download our banking transactions to QuickBooks, so that isn't causing the issue.

When I enter new deposits, I check the register to ensure I'm not entering anything twice. And yet, several times I've found duplicate deposit entries in QuickBooks, usually while reconciling the previous month's bank statement. It's only a few duplicate items, and I haven't found anything consistent about the duplications.

Yes, it could be human data entry error, but I was wondering if anyone else has reported similar issues and might be able to provide suggestions for preventing this (aside from downloading our transactions directly from the bank, which I'm certainly considering).

Thanks again,

Mark

DivinaMercy_N

Thanks for getting back here, @mwilliams1.

May I know if you're using Merchant Services? Sometimes downloading entries from QuickBooks Merchant Service Deposits causes duplicates, below are the following causes:

You're already using QuickBooks Online Banking to reconcile bank deposits.
You're experiencing connectivity issues when communicating with our systems.

Using both systems can result in duplicates (QuickBooks Online Banking and Merchant Service). To prevent it, you have to choose which one to use in reconciling bank deposits. For more details, please see this link: Resolve duplicate merchant service deposits.

If you're having connectivity issues, the following are the reasons:

Are your add-on files corrupted? Possible corrupted QuickBooks add-on files can cause connectivity issues.
Is your system improperly configured for Merchant Services.
Bank account information changed during the download time period.

However, if you're not using Merchant Services and not manually importing transactions to QBO, I recommend contacting our technical support team. This way, they can further investigate what causes the odd behavior of the software and generate steps to fix it for you.

Let me walk you through the process:

Go to the Help icon located in the upper right-hand corner.
In the Help window, click the Contact Us button located at the bottom.
Enter your concern, and select Let's talk.
Choose Get a callback or Start a chat.

Also, you can run the Deposit Detail report to have a list of all the deposit transaction in a specific period. To do so, click the Reports menu and search for the Deposit Detail report. To filter specific details, you may select the Customize button when the report is opened.

You can always get back here if you have other concerns or questions about managing deposits in QBO. I'll be here to help you. Stay safe.

P

PMF

I am using QB desktop and I do not download anything. Yesterday I started to get duplicates of checks I wrote. I have used QB for over twenty years. There is definitely a malfunction with the software.

BettyJaneB

Hi there, @PMF.

I'm here to lend a helping hand so you can get rid of the duplicate entries of your checks in QuickBooks Desktop.

Let's perform some troubleshooting steps to isolate this duplicate check behavior since you're not downloading any bank entries.

To begin with, make sure that your QuickBooks is updated to the latest release. This process keeps your software up-to-date, so you always have the latest features and fixes.

Here's how:

Go to the Help menu and select Update QuickBooks Desktop.
Go to the Update Now tab.
When the download finishes, restart QuickBooks.
When prompted, accept the option to install the new release.

You can also check out this link for more tips about updating the program: Update QuickBooks Desktop to the latest release.

If duplicate checks are still showing up, let's verify and rebuild your company file. This can help fix data-related issues.

To do that:

Go to the File menu.
Choose Utilities, then select Rebuild Data.
Select OK on the QuickBooks Information window.
Follow the prompt to save a backup.
When you see Rebuild has completed, click OK.

Once done, proceed with verifying your data:

Go to the File menu.
Choose Utilities, then select Verify Data.
If you see QuickBooks detected no problem with your data, click OK. You can continue using the company file.
If Verify finds an issue with your data, you’ll be prompted to Rebuild Now or View Errors.
Select Close.

For complete details about this process, please see this reference: Learn how to fix data damage on your QuickBooks Desktop company file.

Keep me posted on how things turn out or if you have any other questions with QuickBooks. I'd be pleased to assist you further, @PMF.

P

Patricia711

We are having this issue.

Remote deposited checks recorded in Jobber then duplicate in QB

What is causing this? We need to manually delete each duplicate.

G

Giovann_G

Welcome to the Community space, Patricia711.

I'll need to gather more information to figure out what's causing the duplicates in QuickBooks Online. When you integrate Jobber with QuickBooks Online, you'll have complete control over which data is synced.

Could you please tell me if your bank or credit card account is linked to your QuickBooks Online account? If so, this could cause duplicate because QuickBooks will automatically download transactions from your bank or credit card account, which you may have then added.

It's also possible that you manually recorded the transaction in QuickBooks; let's look at the Audit log report to see what's causing this duplicate. This is where you can see all account's activities, such as new entries or changes.

Here's how:

Click the Gear icon.
Select Audit log.
Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
Once done, hit Apply.

If you want to delete transactions in QuickBooks Online, you can also read this article for a complete guide: Void or delete transactions in QuickBooks Online.

I'll keep an eye on your response, don't hesitate to add any details below if you need further assistance with the duplicate transactions. I'll be here to help you.

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